Butlin's
Swimming Pool Supervisor Plus
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Swimming Pool Supervisor Plus
Department: Leisure
Employment Type: Permanent - Full Time
Location: Skegness
Description
The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for the team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands-on operational driver of success.
Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team is in the right place at the right time to ensure we can manage fluctuating guest demand while keeping operational standards and guest experience high.
The Supervisor Plus within the Swimming Pool will cover accommodation primarily on our intake days on Monday and Friday and will work in our Splash Waterworld for the remainder of the week, focusing attention where we need to ensure standards are high and our guests receive an amazing experience.
The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.
You will support and coach the team to ensure they deliver a great experience and are also driving any key targets such as add-on sales or promotions.
All Supervisor Plus Accountabilities
- Be the operational hands-on person, ensuring that the team is working effectively on all key tasks and objectives. This will vary based on the department you are based.
- Ensuring the team is being coached to deliver key targets linked to the department – e.g., retail upselling.
- Responsibility for CAFF audits in accommodation.
- Responsibility for other departmental audits based on the area, e.g., sales targets/ perfect serve, etc.
- Driving add-on sales and promotions where appropriate.
- Ensuring all stock/proposition is available for guests.
- Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
- Ensuring any guest feedback is captured.
- Monitors NPS and takes action where possible on guest feedback.
- Coach and develop the team to ensure departmental plans are met.
- Be a champion of the Butlin’s Values and Leadership Behaviours.
- Ensure we always have a focus on RPRPRT in the way we rota the team.
- Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
- Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
- Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.
- Be the front-facing, operational delivery responsible person – turning audits and observations into action.
- Supervisor Plus – Splash
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Key Focus Areas Outside of Accommodation
In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest-focused operation of our Splash pool. The following areas outline the key expectations for this part of the role:
Pool Operations
- Supervise the day-to-day operation of the swimming pool and associated leisure facilities.
- Ensure the pool area operates in line with health, safety, and safeguarding procedures.
- Conduct regular poolside supervision and ensure lifeguarding coverage at all times.
- Support the delivery of pool activities, sessions, and guest experiences.
Team Leadership
- Supervise and support lifeguards and pool team members during shifts.
- Provide guidance, coaching, and on-the-job training.
- Allocate daily duties and ensure adequate staffing levels.
- Support recruitment, onboarding, and performance management where required.
Health & Safety
- Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures).
- Carry out routine safety checks of the pool, plant room, and surrounding areas.
- Respond to emergencies and incidents in line with emergency action plans.
- Maintain accurate records including pool tests, safety checks, and incident reports.
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Guest Experience
- Deliver a friendly and welcoming environment for guests.
- Support guests with queries and ensure safe use of facilities.
- Deal professionally with guest feedback or concerns.
- Promote a positive, family-friendly atmosphere.
Splash Standards
- Maintain high standards of cleanliness and presentation throughout the pool area.
- Ensure equipment is safe, maintained, and stored correctly.
- Work closely with maintenance teams regarding any technical or facility issues.
Key Responsibilities
- Audits completed in accommodation & other departments.
- Team training compliance across departments.
- Health, Safety & Compliance Audits.
- Guest NPS & Feedback.
- Improved ENPS.
- Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver.
- Right People, Right Place, Right Time in all key areas.
About You
- Excellent leadership skills with the ability to coach and support the team in delivering key objectives.
- Strong attention to detail to be able to support with all audit/observation-based activity.
- Strong experience of being guest/customer-facing and dealing with a range of queries and sometimes complaints directly.
- Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives.
- Experience in working with a multi-skilled team to support other areas of the business based on guest demand.
- Demonstratable experience of leading teams to success, this includes proficiency in:
- Managing performance.
- Coaching the team.
- Delivering team training.
- Setting standards and role modelling this behaviour.
- Excellent ability to communicate effectively at all levels.
- Able to manage multiple priorities and can adapt quickly to changing requirements.
Splash
- NPQL or Equivalent Qualification.
- Previous experience in a swimming pool environment.
- Strong knowledge of pool safety.
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