Arora Group
Switchboard Operator - Maternity Cover
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Switchboard Operator - Maternity Cover
Switchboard Operator (Renaissance London Heathrow)
Salary: £26,520 per annum
Holiday: 28 days (increased to 30 days after 5 years)
Benefits Package
- Free meals while on duty
- Uniform provided and professionally dry cleaned
- Discounted friends & family rates at Arora Hotels
- Food and beverage discounts
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle-to-work scheme
- UK attraction discounts at Merlin Entertainments (e.g., Pesce Park, Legoland)
- Taste Card – exclusive discounts at restaurants
- Life assurance scheme
- Wage stream facility
- Employee Assistance Programme (EAP)
- Arora Star Employee Recognition award
- Long Service Recognition Award
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About the Role
Switchboard Operators at Renaissance London Heathrow are the first point of contact, setting the tone for exceptional guest experiences.
Key Responsibilities
- Operate the switchboard, handling and forwarding incoming telephone calls efficiently
- Transfer calls to the correct department or individual as needed
- Take accurate messages and relay them promptly
The Princeton Needs
- A strong passion for delivering exceptional customer service
- Calm, organised, and detail-oriented mindset for extra-pressure scenarios
- Excellent communication skills (fluent in English) with high standards of English
- Ability to anticipate and address guest needs proactively
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Preferred:
- Experience in a similar role within a 4-star hotel
Growth and Opportunities
Join Arora Hotels—a group experiencing rapid growth. This means exciting career progression and multiple opportunities to develop across various Arora properties and brands.
A 710-bedroom, modern hotel with splendid views, luxurious conference facilities (hosting up to 600 delegates), a large gym, business centre, and on-site parking—your future starts here.
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