SWRK 5039 - G2 Scheduling Assistant - Clydesdale (605454, 609531)

2. Managing Telephone Calls and Supporting People in Difficulty

This role involves responding to telephone calls from individuals who may be experiencing difficulty or distress.

Please describe:

• How you would respond to and manage a telephone call where someone is experiencing difficulties
• How you would communicate with the caller in a calm, professional, and supportive manner
• What you consider most important when managing changing priorities or responding to the needs of others

3. IT Skills and Computer Literacy

Please provide details of the IT systems, software, or applications you use or are familiar with.

In your response, please describe:

• Your level of computer literacy
• The systems or applications you use in your work or daily life (for example, scheduling systems, databases, Microsoft Office)
• How and why you use these systems

4. Managing Difficult Situations and Communication Skills

Please provide an example of a difficult situation you have experienced in a work or service based setting.

In your response, please explain:

• What made the situation challenging and what your role was
• The skills you used to manage the situation effectively
• How you communicated with others involved
• How, if applicable, you influenced or contributed to a positive outcome

5. Managing Competing Priorities

Scheduling Assistants are required to balance the needs of multiple people with differing requirements.

Please provide an example of a time when you had to prioritise competing demands. In your response, please describe:

• The different needs or requests involved
• How you assessed and prioritised these needs
• How you supported those involved and managed expectations

If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.

Please Apply online - All correspondence will be via your email address.

Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.

Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.

Overseas Criminal Records Check

An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.

Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.

Equal Opportunities and Inclusion statement

The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.

As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position.

As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.

As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
• Employee Discounts – including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

South Lanarkshire Council is the unitary authority serving the South Lanarkshire council area in Scotland. The council has its headquarters in Hamilton, has 16,000 employees, and a budget of almost £1bn. The large and varied geographical territory takes in rural and upland areas, market towns such as Lanark, Strathaven and Carluke, the urban burghs of Rutherglen, Cambuslang, and East Kilbride which was Scotland's first new town.

Our vision is for South Lanarkshire as set out in our Economic Strategy is to have one of the strongest and most dynamic economies in Scotland, where businesses, communities, and residents achieve their full potential and prosper.

We will achieve this through three key interrelated themes:

• People - skills, learning and employability
• Place - physical infrastructure and place
• Business - business development and growth

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council / South Lanarkshire Leisure and Culture is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position.

South Lanarkshire Council / South Lanarkshire Leisure and Culture is also committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.