Bellrock Group
Symphony Technical Manager
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Symphony Technical Manager
Manchester
Role Overview
We're looking for an experienced Technical Manager to lead our engineering team across a diverse property portfolio. You'll oversee the safe and effective delivery of planned and reactive maintenance, drive compliance and operational performance, and support the development of your team. Working collaboratively with clients and supply chain partners, you'll play a key role in improving asset performance, reducing risk and delivering an outstanding customer experience.
Key Responsibilities
Service Delivery & Leadership
- Oversee day-to-day engineering service delivery across sites
- Lead and manage site teams and specialist suppliers
- Ensure consistent delivery of services in line with SLAs and KPIs
- Act as the on-site technical authority for all engineering matters
Health, Safety & Compliance
- Ensure all works are delivered under Safe Systems of Work (SSOW)
- Provide oversight of permits, authorisations, and competent personnel
- Maintain compliance with statutory and regulatory requirements
- Uphold engineering standards and technical assurance
Performance Management
- Monitor and report on engineering performance (daily, weekly, monthly)
- Analyse KPIs, PPM compliance, asset performance, and fault trends
- Review BMS/FDD alerts and manage reactive and planned activities
- Drive root-cause analysis and implement corrective actions
Audit & Continuous Improvement
- Conduct regular technical and workforce audits
- Support independent QA and Health & Safety audit processes
- Ensure transparency with clients through reporting and insights
- Identify opportunities to improve service quality and efficiency
Stock & Asset Management
- Oversee stock control, audits, and usage reporting
- Coordinate with site stakeholders on storage and logistics
- Maintain optimal stock levels in collaboration with suppliers
Systems & Compliance Oversight
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- Ensure accurate completion of statutory maintenance records
- Monitor digital compliance systems and certification uploads
- Review and address non-conformances with relevant stakeholders
Skills & Experience
Technical & Engineering Expertise
- Strong background in building services engineering (electrical, mechanical, HVAC, or multi-disciplinary)
- Good understanding of Building Management Systems
- Knowledge of planned preventative maintenance (PPM) and reactive maintenance practices
- Ability to interpret technical data, asset performance, and compliance reports
Leadership & Management
- Proven experience leading multi-site engineering teams
- Strong people management and performance management skills
- Ability to manage and challenge third-party suppliers and contractors
- Effective coaching and mentoring capabilities
Health, Safety & Compliance
- In-depth knowledge of Safe Systems of Work (SSOW)
- Strong understanding of statutory compliance and regulations
- Experience with permits to work, risk assessments, and method statements
- Health & Safety awareness (e.g., IOSH / NEBOSH desirable)
Analytical & Performance Management
- Ability to track, interpret, and act on KPIs, SLAs, and performance data
- Experience in root-cause analysis and continuous improvement
- Strong attention to detail in auditing, reporting, and compliance tracking
Communication & Stakeholder Management
- Strong communication skills with both technical and non-technical stakeholders
- Experience working with clients, facilities teams, and store/site managers
- Ability to provide clear reporting and maintain transparency with customers
Digital & Systems Proficiency
- Experience using CAFM systems (e.g., Concerto or equivalent)
- Familiarity with digital compliance tools (e.g., Mobiess or similar platforms)
- Competence in data reporting tools and performance dashboards
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AI fluency & learning mindset
We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Manchester office on a hybrid basis.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
- 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee assistance and wellness program
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes: Cycle to work
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme designed to save money on everyday shopping and essentials
- Healthcare Cashplan
- MotorSave Scheme
- Refer a friend
- Liftshare
- Virtual GP
Why Bellrock?
At Bellrock, our people make the difference.
We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments.
We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.
Inclusion
We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.
Apply today.
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