Boots UK
Synchronous Operations Manager, Boots Online Doctor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Synchronous Operations Manager, Boots Online Doctor
Operations Manager – Boots Digital Health
Location: Islington, London (Hybrid) Contract: Permanent Closing Date: Wednesday 15th July
Recruitment Partner: Frankie McCallister-Lyas
About the Role
We’re looking for an Operations Manager to support the synchronous (live consultation) business at Boots Digital Health. You’ll ensure smooth day-to-day operations while driving projects and improvements in collaboration with key teams.
Key Responsibilities
Operations Management & Reporting
- Support risk mitigation within the operation via proactive reporting.
- Lead the development and delivery of operational KPIs, using trend analysis to identify risks, opportunities, and efficiencies.
- Collaborate to develop, implement, and maintain Standard Operating Procedures (SOPs) for best-practice consistency.
- Oversee the efficient running of synchronous clinics, including optimizing rota and shift patterns.
- Champion data-led decision making, utilizing analytics to improve operational planning.
- Manage operations assistants within synchronous services, setting high standards for operational excellence.
Continuous Improvement & Project Management
- Identify and lead projects to improve internal and patient-facing processes, driving scalability and efficiency.
- Own the operations workstream across multiple projects, ensuring requirements are translated and successfully implemented.
- Collaborate with teams across clinical, commercial, BCSP (home delivery hub), product, tech, and central operations for cross-functional alignment.
- Champion a culture of process discipline, accountability, and service excellence.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Vendor Management
- Partner with third parties (payment, delivery, identity providers) to maximize value and resolve issues.
What You’ll Need
- Experience in high-growth environments, able to navigate ambiguity, prioritize at speed, and lead through change.
- Proven operational leadership in healthcare (ideally digital health), with practice management experience.
- A data-driven mindset with advanced Excel and analytical skills, including large dataset management and performance insights.
- Strong organisational and multi-tasking, with attention to detail.
- Proactive, solutions-focused, taking ownership and driving process improvements.
- Excellent stakeholder management and communication, especially across teams and senior levels.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Nice-to-Have Experience
- Healthcare/regulated sector and tech-delivered solutions.
- Supply and demand planning (forecasting, inventory optimisation).
- Cross-functional collaboration with marketing, product, or commercial teams.
- Process improvement methodologies (Lean, Six Sigma).
Rewards & Benefits
- Pension scheme membership (PRSA)
- Partial paid maternity leave
- Discretionary annual bonus
- Generous employee discounts
- Flexible benefits scheme
- MyBoosts™ for extra perks (learn more at boots.jobs/rewards)
About Us
At Boots, we foster an egalitarian environment where everyone thrives. Inclusion drives innovation, enabling our teams to deliver exceptional care—for both customers and colleagues.
What’s Next?
If successful, our recruitment team will guide the next steps. If this isn’t the right fit, you’ll receive an email with feedback.
Equality & Flexibility Notice
- Part-time and job share applications are welcomed for advertised full-time roles.
- Reasonable adjustments available throughout recruitment.
Apply now—be brilliant with Boots.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location