Franklin Bates
System Administrator
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System Administrator
Cloud Platform Administrator / Technical Support Engineer
Location: Leamington Spa (Hybrid) Salary: Up to c£60,000
Join a rapidly growing SaaS business transforming connected mobility.
We're collaborating with an innovative product company whose cloud-based telematics platform processes millions of vehicle events daily. Their technology enables customers to monitor fleets, improve driver safety, and optimise operations through a modern web platform built on Microsoft Azure.
As their customer base expands, they’re seeking a Cloud Platform Administrator / Technical Support Engineer to serve as the technical bridge between Infrastructure, Engineering, and Customer Success.
This isn’t a traditional IT support role. You’ll uphold the health, security, and performance of a business-critical cloud platform while supporting complex technical issues across Cloudflare, Azure, and telematics services.
The Role
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Working closely with Software Engineers, DevOps, and Product Teams, you’ll ensure the reliability and availability of a large-scale cloud platform.
Your tasks will include:
- Investigating production issues
- Monitoring infrastructure
- Administering Cloudflare services
- Supporting Azure resources
- Diagnosing connectivity between telematics devices and the cloud platform
- Contributing to improvements in monitoring, automation, and operational processes
Responsibilities
- Administer and maintain Cloudflare services, including DNS, WAF, SSL, CDN, and Zero Trust.
- Support Microsoft Azure cloud infrastructure.
- Monitor platform availability, performance, and security.
- Investigate and resolve production incidents.
- Diagnose API and web platform issues.
- Support Azure App Services, Functions, and Storage.
- Work with Azure Monitor, Application Insights, and Log Analytics.
- Troubleshoot telematics device connectivity and data flow.
- Investigate network, firewall, and routing issues.
- Manage user permissions and security policies.
- Collaborate with Development Teams during software releases.
- Produce technical documentation and operational runbooks.
- Drive continual improvements in platform stability and automation.
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You’ll Have
- Commercial experience supporting cloud-based SaaS platforms.
- Strong knowledge of Microsoft Azure.
- Experience administering Cloudflare.
- Good understanding of DNS, HTTP/HTTPS, SSL/TLS, and networking.
- Experience supporting REST APIs.
- SQL troubleshooting skills.
- Experience investigating production incidents.
- Understanding of security best practices.
- Excellent problem-solving skills.
- Strong communication skills with both technical and non-technical stakeholders.
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