Amazon
System Development Engineer I, Catalog Engineering Service Support
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System Development Engineer I, Catalog Engineering Service Support
System Development Engineer – Catalog Services Support (ASCS)
About Amazon Selection and Catalog Systems (ASCS)
Amazon Selection and Catalog Systems (ASCS) develops the foundational systems powering the world’s largest e-Commerce product catalog. Our scalable, distributed infrastructure handles billions of items—across physical products, digital content, and services—while ensuring reliability, security, and performance. We leverage cutting-edge technologies in:
- Parallel processing & storage
- Machine Learning / AI
- Natural Language Processing (NLP)
- Image Recognition
- Distributed systems engineering
Our mission is to maximise selection, improve product discovery, and drive revenue growth for Amazon while mitigating risk through robust operational controls.
About the Role & Team
You’ll join the Catalog Support and Programs (CSP) team, a core part of ASCS, where you’ll act as the single point of contact for item-related problems and catalogue system governance across retail and merchant operations.
Key responsibilities include:
- Providing Tier 1–3 service level support for ASCS engineering teams
- Ensuring system safety, vulnerability mitigation, and configuration integrity
- Monitoring, configuring, and improving system metrics/alarms
- Driving root-cause analysis for recurring issues
- Building operational tools to enhance efficiency
This hands-on role demands a self-starter with technical ownership, strong analytical thinking, and leadership skills—collaborating across teams, prioritising problems, and delivering scalable solutions.
Responsibilities
Support & Operations
- Triage and resolve incoming system/service tickets across multiple ASCS products
- Conduct software deployments in staging and production environments
- Conduct vulnerability reviews, compliance checks (SAS/Shepherd), and risk analyses
Problem-Solving & Engineering Best Practices
- Design, develop, and implement technical solutions using best practices
- Code reviews, clean design principles, and maintenance
- Maintain debugging/troubleshooting expertise for large-scale systems
- Perform cost analysis, trade-off evaluations and optimisations at scale
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Strategic Contributions
- Collaborate cross-functionally to onboard vendors, integrate feeds, and define new market/catalog setups
- Own cross-organisational programs to expand catalogue scale and efficiency
- Drive compliance efforts and ensure operational stability for ASCS’s selectee impact
Operational Excellence
- Focus on SLA adherence, issue resolution, and defect prevention/correction
- Propose process improvements where operational gaps exist
A Day in This Role
Core Behaviours
- Think Big Picture – Reflexively diagnose systemic contexts behind customer/engineering issues
- Be Proactive – Seamlessly spot problems and shepherd them toward resolution
- Adapt Quickly – Work comfortably with routine/difficult tasks and contextualise changes
- Prioritise Quality – Own data integrity and thoroughness in work outputs
- Inspire Trust – Act with integrity and professionalism—take ownership, advocate, and execute
About the Team: Catalog Support & Programs (CSP)
CSP serves as the technical umbrella for all global catalogue support, responsible for:
- Delivering onboarding/technical services for new partners
- Configuring dynamic marketplace setups, merchant, product & category rules
- Managing business logic & system implementations across sales channels
- Coordinating large-scale cross-functional business programs
We work closely with engineers across AWS, UX/UI, and catalog production teams, often bridging implementation gaps between vendors/domains while driving collaborative solutions.
Qualifications
Basic
- Bachelor’s degree (or equivalent) in Engineering, Computer Science, CS, or related technical field
- Proficiency in at least one modern programming language: C++, C#, Java, Python, GoLang, PowerShell, or Ruby
- Automation/scripting experience (testing/debugging frameworks, configuration scripts)
- 1+ years of DevOps, SysOps, or scaling experience in large-scale software environments
- Strong debugging/troubleshooting and log documentation expertise
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Preferred
- Curated knowledge of a scripting language (Python, R, or similar)
- Deep AWS expertise across:
- Compute (EC2, Lambda, ECS), storage, networking
- Security (IAM, KMS), RDS/DynamoDB, S3
- ML, serverless (Step Functions, API Gateway)
- Experience with high-throughput/distributed system design
- Understanding of system observability (logging, metrics, alerts)
- Performed software development lifecycle roles (CI/CD, deployment pipelines)
- Collaborated cross-functionally in multi-timezone environments
Why Join ASCS’s Catalog Engineering Crew?
We’re seeking passionate, innovative engineers who are unafraid to tackle challenging problems with creativity. Within ASCS:
- Build real impact—Your work helps millions of customers discover and consume products daily.
- Continuous growth—Engineers solve progressively complex problems with end-to-end delivery.
- Ownership—We rely on you to take initiative, deliver scalability, and ensure enterprise-grade stability.
If you’re a coder who thrives on troubleshooting, love disruption, and ingratiate with AWS, come help shape the future of Amazon’s selection catalogue.
Amazon is an equal opportunity employer. Our culture punishes bias—we embrace and reward diverse perspectives. If you require workplace support during application or interview phases, please visit Accommodation Policies.
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