Amazon
System Development Engineer I, Catalog Engineering Service Support
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System Development Engineer I, Catalog Engineering Service Support
System Development Engineer – Catalog Services Support
About the Role
Amazon Selection and Catalog Systems (ASCS) builds the foundational systems that host and power the world’s largest e-Commerce product catalog. We enable customers worldwide to find, discover, and buy anything they need—whether physical, digital, or services.
Our distributed systems process hundreds of millions of product updates across hundreds of millions of items in Amazon’s selection. Using cutting-edge technologies—parallel processing, storage, Machine Learning, Natural Language Processing (NLP), and Image Recognition—we continually grow selection while ensuring data safety, scalability, and impact on Amazon’s top-line.
This role sits within the Catalog Support and Programs (CSP) team, part of ASCS. As the single point of contact for all item-related issues across retail and merchant catalog, CSP ensures seamless troubleshooting, operational excellence, and resolution for service-level support requirements. You’ll work with ASCS Engineering teams, manage vulnerabilities, monitor system metrics, and build automated tools to improve efficiency.
The ideal candidate is a self-starter, creative problem-solver with a passion for coding, innovation, and impact. You thrive under ambiguity, enjoy working cross-functionally, and leverage data-driven insights to push boundaries. Maximum results require minimum management, but our teams are supported with the best opportunity, learning, and collaboration mechanisms available. You will find many opportunities to explore niche topics and be empowered to act with agility.
Key Responsibilities
As part of a high-energy, ambition-paced environment, you will:
- Handle incoming system and service tickets covering multiple products, features, and services.
- Provide software deployment support in both staging and production environments.
- Deliver logical, maintainable, and on-time solutions for defined problems, using appropriate technologies.
- Learn and adopt engineering best practices, subjecting designs, code, and procedures to ** reviews and incorporating feedback**.
- Scope and identify technical problems/opportunities, calculate costs, and make technical trade-offs while weighing trade-offs.
- Contribute to operational excellence through troubleshooting, defect resolution, and process improvement.
- Ensure Compliance risks (e.g., SAS (AwareCompliance Services for Supply Management), Shepherd governance) stay under control and run company-wide campaigns.
- Develop and implement tools to improve operational efficiency.
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A Day in the Life
- Solve issues at their root, stepping back periodically to consider the bigger picture context.
- Proactive & forward-driven: You demonstrate energy and initiative in challenging problems.
- Adaptability: You can manage a mix of highly complex and routine tasks with ease, adapting to technologies, processes, and evolving product demands quickly.
- Uphold high-quality principles while remaining thorough.
- Act with integrity at all times, including:
- Working within your team’s processes.
- Confronting issues proactively, proposing solutions, and taking ownership of issues until resolution.
- Adopting a can-do attitude to challenges.
About the Team
The Catalog Support and Programs (CSP) team serves as the go-to support entity for catalog-related issues, whether directly from technical components or business users. Our responsibilities include:
- Implementing business logic and configuration across services and systems.
- Expanding selection by onboarding vendors, integrating catalog feeds, and setting up new marketplaces, merchants, and categories.
- Ensuring broad adoption of best practices by dummying, scaling, and coordinating across teams.
By providing high-quality, timely responses to category, merchant, and technical troubleshooting, CSP empowers the organization’s ability to cater effectively to an expanding catalog, delivering value at every step.
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Basic Qualifications
• Bachelor's degree in Engineering or a related discipline • Experience with programming using at least one modern language such as:
- C++
- C#
- Java
- Python
- Go (Golang)
- PowerShell
- Ruby • Experience with automation, testing, or monitoring frameworks • At least 1+ year of DevOps or SysOps in a large-scale software environment • Strong debugging and troubleshooting skills
Preferred Qualifications
• Additional familiarity with scripting languages (Python, R, etc.) • Deep knowledge of AWS services, including:
- Compute (EC2, Lambda, ECS, EKS)
- Storage (S3, EBS, FSx)
- Networking (VPC, PrivateLink, etc.)
- Security (IAM, KMS)
- Machine Learning (SageMaker, Rekognition)
- Databases (RDS, DynamoDB, Aurora) • Ability to learn and master complex distributed systems architecture and patterns • Experience collaborating with remote teams across time zones • Understanding of a Software Development Life Cycle (SDLC)
**Why Amazon Standard?
Amazon is an equal opportunity employer. Our commitment to diversity and inclusion drives our success, and we believe exceptional talent comes in many forms. When you join us, you bring your unique background and skills to shape our diversity standards and to find even more talent.
Amazon values your privacy and data security. To learn more about how we collect, use, and transfer your data, please review our Privacy Notice.
Amazon also provides accommodations for candidates throughout the application and hiring process if you have a disability. Learn more or request accommodations here.
Job Code: A10437033 Company: Amazon UK Services Ltd.
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