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System Disruption Manager
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System Disruption Manager
Location: London, England, United Kingdom
Position Type: Full-Time Operations
Job ID: 5269
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System Disruption Manager
Location: On Site, London, England
Position Type: Operations, Full-Time
Job ID: 5269
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Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
System Disruption Management, within the Global Operations Center, serves as the control point for disruptions across Waymo, orchestrating operations-driven cross-functional coordination to ensure rider safety, fleet resilience, and business performance remain uncompromised as we scale.
This role will report to the Head of System Disruption Management.
You Will
- Lead and shape the disruption management strategy, mentoring the regional team to ensure operational excellence and seamless 24/7 coverage.
- Act as the Lead Incident Commander during high-severity, cross-functional disruptions, making decisive real-time decisions to resolve events safely and efficiently.
- Lead operational roll-outs for disruption management, shaping processes while ensuring playbooks and procedures are fully operationalized and maintained.
- Ensure strict regulatory compliance, lead thorough incident retrospectives, and integrate emerging regulatory requirements directly into disruption management frameworks.
- Support partners in sensitive external reporting workflows and interactions with regulatory agencies, Emergency Services, and legal counsel during high-profile incidents.
- Deliver executive-level communications, briefing senior leadership in real-time on complex, fast-moving incidents, operational impacts, and resolutions.
You Have
- Proven experience leading, mentoring, and shaping operational teams with dedicated regional accountability or global footprints.
- Experience scaling global operations for emerging technologies within heavily regulated spaces.
- A proven track record partnering with technical teams — demonstrating a history of collaborating closely with technical teams to articulate operational problems, define impacts, and influence engineering priorities.
- Experience briefing senior executives and leadership, in real-time, on complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely across various communication channels.
- 10+ years of direct experience in incident management, serving as an Incident Commander or lead responder for high-severity, cross-functional incidents.
- Willingness and ability to shape and participate in a 24/7 on-call rotation, demonstrating flexibility to cover shifts as part of a global "follow the sun" or "in-geo" incident response capability.
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We Prefer
- Advanced degree in a relevant field such as Business, Operations, Law, or a related discipline, demonstrating a deeper theoretical understanding of incident dynamics and organizational response.
- Experience leading an incident response function in large-scale or high-impact environments.
- Proven ability to effectively interact with and/or report to external stakeholders, including law enforcement, regulatory agencies, and legal counsel, during sensitive or high-profile incidents.
- Deep background in highly regulated industries such as Automotive, Maritime, Aviation, or similar sectors with safety-critical systems.
- Certifications/alignment on relevant incident management best practices and frameworks (e.g., NIMS/ICS, ITIL Incident Management, or similar), indicating a structured approach to incident handling and continuous improvement.
- Strong familiarity with complex operational procedures and compliance frameworks in high-stakes environments.
((Remote jobs only - Please note that Waymo may not be able to employ remotely in all locations. Please speak with your recruiter about your preferred location for remote work when you begin the interview process.))
Salary Range
£118,000—£124,000 GBP
We appreciate your interest in Waymo. Waymo is proud to be an equal opportunity employer, committed to creating a culture of belonging and maintaining a supportive workplace for all employees. We welcome applicants of all backgrounds, and employment decisions are based on a candidate’s qualifications, experience, and alignment with job requirements and business needs. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, family status, pregnancy, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to making sure our hiring process is accessible for all candidates. If you need assistance applying for a role or participating in the interview process due to a disability, please let the recruiting team know or email waymo-candidatesupport@google.com. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.)
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- Our Benefits
Some of our Benefits
Health and wellness
Our people are at the heart of everything we do. At Waymo, you can enjoy top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs.
Financial wellness
Your financial peace of mind is important to us. At Waymo, we offer competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts.
Flexibility and time off
Take the time you need to relax and recharge. Enjoy the flexibility to work from another location for four weeks per year. We support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave.
Supporting families
When it comes to growing your family or caring for your loved ones, you have our full support. Enhanced leave options include 26 weeks of paid leave for birthing parents and 18 weeks of paid leave for non-birthing parents.
Community and personal development
At Waymo, you'll find a range of opportunities to grow, connect, and give back. We offer education reimbursement, personal and professional development, mentorship, and other ways to connect through Employee Resource Groups (ERGs), other internal groups, and even time off to volunteer.
Cool perks
Access to Google offices, cafes, wellness centers, massages, and so much more. To support your wellbeing at home, you can enjoy at-home fitness and cooking classes, and more.
Ready to Apply?
To ensure thorough consideration of each application, candidates may submit up to 5 job applications within a 60-day period. We encourage you to carefully review job descriptions and apply to positions that best match your skills. Applications beyond this limit will not be considered.
Candidate Details
To ensure accuracy of our candidate records (including future employment records should you ultimately join Waymo), please provide your full legal name exactly as it appears on your government-issued ID.
To ensure a fair and accurate assessment of each candidate's unique capabilities, Waymo prohibits the use of unauthorized outside assistance during the interview process. This includes, but is not limited to, artificial intelligence (AI) tools, generative software, or third-party resources, unless explicitly authorized by the hiring team. By submitting this application, you acknowledge and agree to adhere to these guidelines.
By submitting my application, I certify that the information provided (including in my resume/CV) is true and correct. I understand that any misrepresentations or false statements made in connection with the recruitment process may be grounds for disqualification from further consideration for employment or, if employed, separation of employment.
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