InfoHedge Technologies LLC
Systems Administrator
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Systems Administrator – Miami, Florida
About Thrive
Thrive is an innovative technology solutions provider with a focus on cyber security, hybrid cloud, global network management, disaster recovery, and traditional managed services. Our dynamic corporate culture, skilled engineering talent, and customer-centric approach—paired with a dedication to NextGen services—set us apart.
We’re looking for individuals who see a real career, not just another job. Do you thrive in a "work hard, play hard" environment while seeking guidance, training, and opportunities for growth and development? If so, welcome to Thrive.
Position Summary
We are hiring a Systems Administrator to support our expanding client base in Miami. This role involves onsite and remote client support, requiring strong interaction with end-users across diverse computing environments.
Successful candidates will excel in a fast-paced, collaborative, and results-driven engineering team. We seek individuals with technical proficiency, excellent verbal and written communication skills, and a willingness to learn and engage deeply in all aspects of IT.
Thrive offers unparalleled diversity in projects and growth opportunities for ambitious professionals.
Responsibilities
- Analyze and document unfamiliar client/server network environments, assessing the most efficient resolution path for issues.
- Perform rapid diagnostics of workstation/server-level incidents, consistently identifying root causes.
- Handle diverse computing environments across various business sectors.
- Develop and document client standards based on Thrive’s best practices, ensuring consistency across the client base.
- Troubleshoot and investigate server-level and network-level issues independently.
- Exhibit a deep technical understanding to interpret escalation notes and resolve complex problems efficiently.
- Provide technical consulting to clients on specific applications, Thrive’s best practices, and computing processes.
- Offer escalated support, mentoring, and leadership to junior engineers within the department.
- Identify improvement opportunities in client environments and record them in Thrive’s central information/documentation system.
- Address recurring issues in remote service centers, proposing permanent resolutions via structured problem management.
- Continuously review security best practices in client environments, suggesting and implementing proactive risk mitigation.
- Collaborate with Team Leads to implement and refine standards, improving service delivery.
- Troubleshoot incidents related to:
- Mail Application/Office 365 issues
- Firewall issues, including:
- SSLVPN
- Site-to-Site VPN connectivity
- Access rules
- Backup/Disaster Recovery solutions, ensuring data retention and uptime
- Client/Server connectivity issues (per SOP)
- Data restoration (file-level and company-wide)
- Remote access incidents (Citrix and Terminal Services)
- Any escalations from Systems Engineers
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Requirements
- Education: Bachelor’s degree in a technical field or equivalent work experience.
- Problem-solving expertise: Ability to prioritize tasks efficiently and coordinate workloads.
- Experience: 6+ years in desktop or server support.
- Self-motivation & adaptability: Capable of working independently and in teams.
- Network Architecture: Experience designing LAN/WAN setups, including Windows Servers.
- Hardware & Configuration: Skilled in troubleshooting network and hardware issues, including server hardware.
- Microsoft Proficiency: Essential knowledge of Microsoft Server and Workstation Technologies.
- Communication: Strong written and oral communication, with the ability to translate technical details for non-technical stakeholders.
- Customer Service: Exceptional customer support experience.
- Process Adherence: Ability to follow documented processes while clarifying ambiguities with management.
- Availability: Willingness to work after-hours or on a call rotation as needed.
Preferred Qualifications
- Certifications:
- CompTIA Net+
- MCSE / MCITP: Server Administrator (or higher)
- VCA/VCP certifications
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