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Systems Administrator (DEF System & FOI Support)
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Systems Administrator (DEF System & FOI Support)
Local Authority | Hybrid Working | 6-Month Contract | Competitive Hourly Rate
A Local Authority is seeking an experienced Systems Administrator to support the administration and development of the DEF system whilst assisting with information management and Freedom of Information (FOI) requests.
This role is suited to a systems professional who can take ownership of system administration, maintain data quality, manage user access, and support service users across a busy Planning Administration environment.
The Opportunity
Reporting into Service Management, you will be responsible for the day-to-day administration of the DEF system, ensuring it remains effective, secure, and fit for purpose. You will act as the key point of contact for system-related matters, supporting users, maintaining workflows, and assisting with the provision of information required for FOI enquiries and reporting requirements.
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Key Responsibilities
- Administer and maintain the DEF system
- Manage user accounts, permissions, and access controls
- Configure workflows and support system improvements
- Maintain system integrity, accuracy, and data quality
- Produce reports and management information
- Assist with information retrieval for FOI requests and service enquiries
- Investigate and resolve system issues
- Liaise with software suppliers, IT teams, and operational stakeholders
- Maintain system documentation and user guidance
- Support testing, upgrades, and implementation of new functionality
- Identify opportunities to improve processes and system performance
- Support users across the planning administration function
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Candidate Requirements
- Experience administering business-critical systems or specialist applications
- Strong understanding of user access management and system administration
- Experience producing reports and extracting information from databases
- Knowledge of information governance and data management principles
- Strong troubleshooting and analytical skills
- Excellent communication and stakeholder management abilities
- Experience working within a Local Authority environment desirable
- Experience supporting DEF systems or similar planning administration systems highly desirable
- Knowledge of FOI processes advantageous
Working Arrangements
- 6-month contract
- Full-time hours
- Hybrid working arrangement
- Flexible working pattern available
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