Shield AI
Systems Administrator (R5064)
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Systems Administrator – Shield AI
About Shield AI
Founded in 2015, Shield AI is a venture-backed defense-tech company dedicated to protecting service members and civilians through intelligent systems. Its portfolio includes Hivemind autonomy software, the V-BAT and X-BAT aircraft. With global capabilities spanning the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively enhances operations worldwide.
Visit www.shield.ai for more information.
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The Role
The Systems Administrator ensures continuity, security, and efficiency across enterprise IT operations. This includes:
- End-user system support
- Infrastructure maintenance
- IT asset lifecycle management
- Leadership and mentorship of junior team members
We seek a technically proficient, highly organised candidate with a collaborative spirit to bolster a scalable and secure IT environment.
Key Responsibilities
Technical Support & Maintenance
- Provide hands-on support for Windows and Linux environments, including desktop, server, and systems administration.
- Troubleshoot hardware/software issues, configure systems, and ensure optimal performance.
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Active Directory & Identity Management
- Administer user accounts, access controls, and group policies using Active Directory and Azure AD.
IT Asset Lifecycle Management
- Manage procurement, deployment, maintenance, and decommissioning of IT assets.
- Maintain inventory control, software licensing compliance, and asset tracking via IT asset management tools (e.g., SNIPE, ScribbleTech, JIRA).
Reporting & Compliance
- Generate reports on hardware/software usage, compliance adherence, and asset depreciation for internal and audit purposes.
Team Leadership & Collaboration
- Lead and mentor junior staff and technical documentation.
- Contribute to team training and improve operational workflows.
On-Call & Incident Response
- Participate in on-call rotations and perform maintenance outside business hours when required.
- Collaborate with infrastructure, network, and security teams on incident response and IT operations.
Requirements
Required
✅ 3+ years of experience in systems administration or enterprise desktop support. ✅ Proficiency in Windows and Linux operating systems. ✅ Experience with Active Directory, Azure AD, and access/identity management tools. ✅ Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and endpoint security practices. ✅ Familiarity with IT asset management platforms (e.g., SNIPE, ScribbleTech, JIRA). ✅ Ability to perform on-call shifts and experience in off-hours maintenance. ✅ Strong documentation,troubleshooting, and customer service skills. ✅ Proven ability to collaborate across technical and non-technical teams.
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Preferred
✔ 5+ years of IT expertise, with 2+ years in a senior or mentoring capacity. ✔ Experience with Microsoft Intune or JAMF, along with PowerShell scripting. ✔ Working knowledge of ITIL frameworks (change, incident, asset management). ✔ Previous involvement in asset lifecycle planning and procurement strategy. ✔ Experience supporting remote and hybrid work environments. ✔ Industry certifications (e.g., CompTIA, Microsoft, ITIL, Cisco) as a positive.
Note: #LC
Total Rewards & Benefits
Shield AI provides a comprehensive compensation and benefits package tailored to your country of operation. For specific details, consult your talent acquisition partner.
Additional Information
An Artificial Intelligence (AI) tool may assist during the hiring process, including reviewing applications, analyzing resumes, or detecting inconsistencies. These tools do not replace human decision-making. For data privacy inquiries, please contact the team.
Apply now and join a team shaping the future of defense tech!
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