Suffolk County Council
Systems Analyst (Internal)
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- Suffolk County Council
- Address: Endeavour House, Ipswich, Suffolk IP1 2BX, hybrid working
- Salary: £40,777 per annum (pro rata for part time)
- Hours: 37 hours per week, flexible working options available
- Contract: Fixed term or secondment to 31/3/2028 (absence cover)
This advert is open to current Suffolk County Council staff only
Join our Digital Service Delivery team and help develop and deliver the online services we provide to residents in Suffolk. As an internal colleague, you’ll already understand our values, priorities and ways of working — this role gives you the chance to further shape how we deliver accessible, efficient and user-focused digital services across the organisation. As a Systems Analyst you will enjoy a dynamic work environment where your ideas are valued, your potential is nurtured, and your work makes a difference.
Reimagine the possibilities.
Your role and responsibilities
As a Systems Analyst for the GOSS platform, your day will be varied, combining solution development with collaboration across teams. You’ll spend much of your time designing, building and delivering digital solutions, helping to create services that are simple, effective and focused on the needs of Suffolk residents.
Working closely with service teams and users, you’ll turn requirements into practical digital solutions. On a daily basis, you might be providing support, building a new online process, or making improvements to an existing service. You’ll play a key role in making sure our digital services are accessible, high quality and continuously improving.
You’ll also work with colleagues and suppliers on system changes, upgrades and enhancements, helping to ensure solutions are delivered smoothly and meet business needs.
You’ll be continually developing your expertise in the GOSS platform, while also keeping an eye on any risks or issues. Where these arise, you’ll clearly set out the impact and take action or recommend solutions to keep delivery on track.
Your key responsibilities will include:
- designing and building high-quality digital solutions in the GOSS platform
- delivering and supporting solutions within the GOSS platform
- working with service teams, suppliers and partners on system changes and enhancements
- helping to prioritise backlogs and support product roadmaps
- developing your expertise in the GOSS platform
- identifying and managing risks and issues to support successful delivery.
You will need
- a customer focused, collaborative approach aligned with our WE ASPIRE values
- experience of developing digital solutions using low-code tools, ideally within the GOSS platform
- an analytical mindset and a strong ability to problem solve
- strong organisational skills
- to be effective at communicating information with stakeholders at all levels
- a positive approach to challenging priorities.
You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
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The team
The Digital Service Delivery team sits within IT Solutions and supports all directorates across the council. Our purpose is to design, deliver and continuously improve digital services that make it easier for Suffolk residents to access the support they need. We take pride in turning complex service needs into simple, effective digital solutions that have a positive impact on people’s everyday lives.
We are a collaborative, supportive team that works closely with colleagues, partners and suppliers to achieve shared goals. We value openness, practical problem-solving and a strong focus on user needs.
Being part of the team is rewarding because of the variety and impact of the work. You’ll have the opportunity to work on projects across the organisation, develop new skills and grow your expertise in a fast-moving area of IT.
We work in a flexible, hybrid way, with regular opportunities to collaborate in person and as a team.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report [https://www.suffolk.gov.uk/council-and-democracy/our-aims-and-transformation-programmes/the-councils-equality-and-inclusion-commitment-to-you]
For more information
Please contact Lisa Skinner (she/her) for a casual conversation. You can reach her by calling 01473 265254 or emailing lisa.skinner@suffolk.gov.uk [lisa.skinner@suffolk.gov.uk].
If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.
How to apply
Step 1 - Read the Job and Person Profile [https://sccrecruit.blob.core.windows.net/assets/SCC/24054-Systems-Analyst-GOSS.docx] (Word).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word) [https://sccrecruit.blob.core.windows.net/assets/SCC/Other-Docs/SupportingStatementTemplate.docx].
- Tell us about a situation where you designed, tested and implemented a new system, process or digital service. How did you ensure quality and successful delivery?
- Give an example of when you had to diagnose and resolve a significant technical issue affecting users or service delivery. What approach did you take and what was the outcome?
- Tell us about a situation where you used customer feedback, service data or performance information to identify and implement a service improvement.
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Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
For guidance on completing your application, please see our How to Apply page [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/657088].
Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/764097] to understand what’s acceptable.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/757078].
Closing date: 11.30pm, 27 July 2026. Interview date: 29 July 2026 in Endeavour House, Ipswich.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) [https://careers.suffolk.gov.uk/].
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