hyperexponential
Systems Associate (Graduate/Entry-level opportunity)
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Systems Associate (Graduate/Entry-level opportunity)
Systems Associate (IC1) – Hyperexponential (hx)
Executive Message from Tom Clark
Hi, I'm Tom Clark – CIO, CISO, and hx employee #9. I'm the executive in charge of our Systems & Security function. I joined in 2020 at seed stage and have been here through Series A, Series B, and everything in between—watching us grow from nine people to 250+. I’m six years in, and I’ve never been more excited about what’s ahead.
Fun fact: I didn’t come from insurance. I came from TV and media—if you’ve ever used BBC iPlayer, ITVX, or listened to Capital Radio, I helped make them. I ended up in insurance and became, perhaps unexpectedly, one of the industry’s biggest cheerleaders.
I know what you’re thinking: insurance isn’t cool. I can change your mind in five minutes—or your money back. And the best bit? What we’re building with hxOS is cooler still. We take a product-centric, customer-centric view to internal IT—the same rigour and craft you’d bring to any customer-facing product. That’s what makes this role different, and it’s what I’m most excited about.
About Hyperexponential (hx)
We’re building the AI-powered platform that enables the world’s most critical decisions in a $7 trillion industry: which risks to take and how to price them. These decisions shape real-world outcomes—whether rockets successfully launch, autonomous vehicles scale, or communities recover after major storms.
Until now, insurance has been making billion-dollar decisions using outdated tools. We’re changing that. Our platform combines data, AI, and human expertise to give insurers the fastest path from submission to decision. We help them:
- Move faster
- Act smarter
- Take on more risk with confidence
Our Growth & Vision
- Backed by a16z, Highland Europe, and Battery Ventures
- Already trusted by nearly 60 of the world’s largest insurers (zero churn, billions in premiums flowing through hx)
- Evolved from a single product to a multi-product, multi-territory platform powering every stage of pricing and underwriting
- Built the world’s first domain-specific AI peer programmer for insurance (imagine GitHub Copilot with an actuarial science PhD)
- Leading the charge in agentic workflows to reinvent the industry
About the Systems & Security (SYSSEC) Team
hxOS is our internal operating system—the platform every employee relies on for devices, applications, security, collaboration, and AI tools. The SYSSEC team builds, runs, and evolves it. It’s never finished—that’s the point.
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What We’re Building
- Solid foundations + bold ambition: Day-to-day stability is the baseline; the real focus is on federated, AI-native, and product-led infrastructure that the entire business can actively use and build upon.
The Role: Systems Associate (IC1)
Why It’s Special
The Systems Associate is the most visible face of SYSSEC—heading the front door, triaging, and escalating work ranging from device diagnostics to AI tool integrations. This role is about ownership: of the service experience, queue, and gradually, the platform itself.
You’ll grow into: ✅ The internal expert colleagues turn to for hxOS knowledge, tool optimisation, and complex problem-solving ✅ A strategic builder shaping infrastructure decisions—bridging tickets and long-term platform evolution ✅ A first-line partner for the business, helping teams get more from their tools without ticket dependency
Perfect for: A grad or early-career professional hungry for hands-on experience, system impact, and a clear progression path.
Key Responsibilities
-
Gatekeeper of SYSSEC
- Triage, prioritise, and ITIL/ITSM-inspired routing for all incoming requests
- Keep stakeholders informed with transparency and accountability
-
Continuous Service Improvement
- Identify recurring patterns → Eliminate root causes through:
- Better request templates
- Proactive support (not reactive)
- Self-served solutions vs. manual offloading
- Identify recurring patterns → Eliminate root causes through:
-
Be a Scalability Hacker
- Build scripts, automations, connectors to reduce manual work
- Expand integrations that unify hxOS across the company
- Work with architects on tech debt, network resiliency, and AI-native deployment
-
Chief Technologist for the Business
- Help teams maximise their tools—from devices to AI agents
- Your influence? Teaching others what’s possible at a systemic level
-
Strategic Collaborator (~20% of time)
- Contribute to top-level architecture decisions
- Define infrastructure best practices for growth
- Advocate for the platform’s capacity and future scalability
What Success Looks Like
✔ Ownership Above Naivety
- Accurplea rapidly without constant oversight
- Maintain high service standards even under volume spikes
✔ Builder Mentality
- Comfortable writing scripts, automating, solving problems in repeatable patterns—because designing systems that scale is the real win
- AI is not a distraction; it’s how you work (triage + documentation + devops scaffolding)
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✔ Judgement + Drive
- Proactive investigation—once you research, you manage, then ethnically own your foundations
- Ambiguity readiness, fast learning, and tenacity in relaying gaps clearly
Why Join hx?
The Opportunity
- Grow from a ticket escalator → internal hxOS champion→ architect
- Real scope: Generalists with depth across security, engineering, and harnessing AI for workflows
- Scalability + impact: One fix can save the entire company time
- No crazy early-stage risks: We’re an operational giant, winning with top insurers and 125%+ NRR
The Company Culture
Call it tech, no guesswork:
- Transparency: Feedback, escalation paths, and growth epics are all explicitly discussed
- Diversity → Impact: "We fight through mismatch by making magic happen"
Benefits & Perks
Essentials
- £5,000 development allowance (conf/individual growth)
- 33 days paid leave (25 int. holidays + 8 bank holidays)
- Pension via Penfold
- Mental health & well-being (Spectrum.life, Juno’s phys./mental-bond support)
- Private healthcare (AXA) + insurance (Life & Income Protection)
The Extras
- Cycle to Work Scheme
- Enterprise-grade kit: tabletops, workstations, ergonomic access
Collaborative Play
- Mystical The Ministry HQ (creative office space, fully stocked with goodies)
- Alt-ith outings: hackathons, lunch & learns, Hack squadronathons
- AI experimentation grants—build things on your own, push limits
The Process
- Intro Interview with Head of Talent
- Deep Dive with Luke (Engineering Lead)
- Meet the Team
- Values Alignment with Tom
Our Commitment to Diversity
hxers are at the heart of what we build. We deliberately cultivate inclusive environments, knowing that diverse perspectives are how we: ✅ Question entrenched industry norms ✅ Build tools that adapt to real asymmetrical use-cases
We see room for better. If you’d thrive in this mix, and you’re excited by complex, evolving problems—apply!
Next Steps
If this resonates, apply or share! We’ll offer feedback—always.
[hx Careers Page] → Check more opportunities or apply
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