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Systems Development Manager - GammaLabs
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Systems Development Manager - GammaLabs
Systems Development Manager at Gamma
hackajob is collaborating with Gamma to connect them with exceptional professionals for this Systems Development Manager role.
About Gamma
At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS). We’re a fast-moving technology organisation delivering innovative voice, data, and mobile solutions across Europe.
Our product and service portfolio is at the heart of what we do—powering reliable, scalable communications for thousands of businesses. Behind the scenes, our engineering teams design, build, and maintain the software systems that generate real business impact.
We combine the agility of a start-up mindset with the stability of a leading European business. Collaboration, ownership, and continuous improvement define how we work—and we’re always looking for people who want to build meaningful technology at scale.
The Role
The Systems Development Manager is responsible for leading the development and ongoing evolution of Gamma’s telecom support systems, including:
- Voice network operations
- Troubleshooting
- Diagnostics
- Reporting
- Automated test capabilities
Daily Responsibilities
- Lead and manage the systems development function for Telecoms support systems used by Voice Operations and Engineering
- Provide technical and people leadership to:
- Systems Developers
- Test Automation Engineers
- Infrastructure and Automation Engineers
- Serve as the accountable technical authority for systems development in the voice domain, making strategic build vs. buy and investment decisions
- Translate operational, engineering, and product needs into a coherent multiyear roadmap for:
- Voice network troubleshooting
- Diagnostics
- Reporting
- Automated testing
- Ensure support systems are scalable, resilient, and secure, aligned with carrier-grade telecom environments
- Oversee development and maintenance of automated test frameworks and environments for:
- Functional
- Performance
- Resilience testing of voice platforms
- Set clear engineering standards and practices covering:
- Software quality
- Test automation
- CI/CD
- Monitoring
- Operational readiness
- Collaborate closely with Voice Engineering, Operations, Architecture, and Product teams to prioritise requirements and deliver effective, integrated solutions
- Ensure systems are observable and operable in production, with:
- Appropriate metrics, logging, alerting
- Clear documentation
- Manage:
- Team capacity
- Delivery commitments
- Technical risk
- Predictable outcomes
- Continuous improvement
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Requirements
You must have proven experience in the following areas:
- Team leadership:
- Led engineering teams delivering PHP-based backend systems
- Supported internal platforms (monitoring dashboards, reporting systems, diagnostics services)
- Technical authority (without primarily hands-on contribution):
- PHP microservices, legacy systems engineering
- Ensuring scalability, maintainability, and architecture alignment
- Systemsdevelopment experience:
- Built and operated internal platforms or support systems for operational/engineering teams
- Monitored, diagnosed, reported, or supported networks
- Managed technical roadmaps from business/operational requirements
- Architecture experience:
- Experience with distributed/microservice-based systems in production
- Technical and operational practices:
- CI/CD pipelines
- Software quality (testing, deployment)
- Collaboration with Infrastructure/Automation/DevOps engineers
- Stakeholder management:
- Effective communication (technical and non-technical)
- Documentation and team leadership
- Soft skills:
- Coaching, development, and performance management of engineers
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Tools & Environment
- Development tools: Jira, Confluence
- Technology stack: PHP-based systems, microservices, test automation
Benefits
At Gamma, we value work–life balance and offer:
- 25 days annual leave + birthday off
- A Volunteer Day for personalgivingback
- 25+ days parental leave (maternity/paternity) with enhanced pay
- A contributory pension scheme where Gamma matches personal contributions
- Wellbeing support:
- Group income protection
- £4x salary life assurance
- Private medical insurance (Vitality, family-inclusive)
- Performance-sharing plans:
- Tax-efficient share schemes
- Sustainability incentives:
- Electric Vehicle (EV) scheme (Octopus)
- Cycle-to-work scheme
- Flexible, hybrid working
Additional Notes
- Role constraints: Cannot offer visa sponsorship or relocation assistance.
- Hybrid working: Office and home flexibility available.
- Diverse applications welcome: If you meet some (not all) requirements, apply freely.
- Equal opportunity employer: Zerodiscrimination based on any protected characteristic.
Recruitment agencies: Please avoid speculative submissions. We work with a vetted partner network.
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