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Systems Engineer
The Systems Engineer role is responsible for the coordination, support, management, and execution of L2 Level proactive and reactive maintenance activities to ensure services are continuously available and meet Service Level Agreement (SLA) performance levels.
- Security clearance required
What you will do
- L1 Fault Management Level Assurance Support Activities
- L1 Fault Management Level Incident Management
- Responsible for L1-FM level operation and maintenance (O&M) of data & systems delivery solutions and services
- Support the 2nd level team in meeting or exceeding data & system availability targets
- Work within well-defined system support guidelines
- Prioritise faults to meet SLA/WLA
- Conduct L1-FM level investigations of alarms & faults related to system/network issues, including causes
- Ensure methodology best practices are adhered to
- Coordinate with all teams during emergencies and manage stakeholder escalations (MSIP if required)
- Troubleshoot alarms, manage trouble tickets, and investigate faults in relation to system/network problems
- Participate in internal network performance reviews, with recommendations for improvement
- Influence and persuade internal/external teams (especially NOC) on fault ticket reporting quality to align with field engineer requirements
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You will bring
Qualifications & Experience
- Degree or equivalent in Electronics & Telecommunication Engineering, or similar field
- 2-6 years of industry experience in:
- IP, Data, System, ISP, or Enterprise environments
- Proactive technical troubleshooting
Technical Skills & Knowledge
✔ Superior interpersonal skills with a track record of satisfying customer needs ✔ Detailed knowledge of:
- *nix systems, RedHat Linux, and associated technologies (e.g. satellite systems)
- TCP/IP & protocol suites (e.g. ARP, ICMP, TCP, UDP, TFTP, DNS, HTTP, NTP)
- ISP technologies (e.g. DNS, Radius, NTP, DHCP)
- Multi-vendor server platforms (Oracle, HP, Cisco, NetApp), Unified / Hyperconverged Systems (e.g. Dell VxRail, Cisco UCS)
- Virtualisation technologies (VMWare ESXi/VSAN, KVM)
- Network routing/switching protocols, load balancers (advantageous)
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Soft Skills & Responsibility
- Meeting customer expectations, delivering measurable results
- Influence & negotiation – mobilising internal/external resources to fulfil needs
- Multitasking, problem-solving & strategic thinking
- Clear, concise communication – adapting tone for stakeholders (peers, management)
- Diverse NOC team leadership, guiding fault reporting processes
Why join Ericsson?
At Ericsson, you’ll have the opportunity to innovate at scale—countless challenges awaiting your expertise, pushing the boundaries of technology. Join a team of diverse innovators, where collaboration fuels breakthroughs and ideas define the future.
Diversity & Inclusion are core to our values—because innovation thrives when people from all backgrounds bring fresh perspectives. Ericsson is an Equal Opportunity Employer, committed to fostering an inclusive environment where all talent can thrive.
Generic Notes
- Location: United Kingdom (GB) – Reading
- Req ID: 786906
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