Ericsson
Systems Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Systems Engineer
Systems Engineer
The Systems Engineer role is responsible for coordination, support, management, and execution of L2 Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Security clearance is a requirement for this position.
Key Responsibilities
L1 Fault Management & Incident Support:
- Perform L1 Fault Management Level Assurance Support Activities
- Handle L1 Fault Management Level Incident Management
- Oversee L1-FM level operation and maintenance (O&M) of data & system delivery solutions
- Support the second-level team in achieving data & system node availability targets
- Follow well-defined system support guidelines while operating within given protocols
- Prioritise faults to meet SLA/WLA requirements
- Conduct L1-FM level investigation of alarms & faults related to system/network issues
- Ensure accurate working methodology
- Coordinate with all teams during emergencies and, if required, work with stakeholders (MSIP)
Technical & Operational Support:
- Handle alarms, trouble tickets for L1-FM fault investigations
- Engage in internal discussions to improve network performance and provide recommendations
- Contribute to optimising network performance in collaboration with stakeholders
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements & Qualifications
Education & Experience:
- Degree or equivalent experience in Electronics & Telecommunication Engineering (or related field)
- Industry experience in IP/Data/Systems/ISP/Enterprise solutions
- 2-6 years of practical knowledge in the relevant field
Technical Skill Requirements:
- Exceptional interpersonal skills; ability to handle customer issues effectively
- Strong working knowledge of *nix systems, RedHat Linux, and related technologies (e.g. satellite systems)
- Deep understanding of TCP/IP and standard protocol suites (e.g. ARP, ICMP, TCP, UDP, TFTP, DNS, HTTP, NTP)
- Experience in troubleshooting complex server networks with a focus on ISP technologies (DNS, RADIUS, NTP, DHCP)
- Proficient experience with multi-vendor server hardware (Oracle, HP, Cisco, NetApp) and Unified/Hyperconverged systems (Dell VxRail, Cisco UCS)
- Hands-on experience with virtualization technologies such as VMware ESXi/VSAN, KVM
- Knowledge of network routing/switching protocols and load balancers is advantageous
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Soft Skills & Commendations:
- Ability to deliver results while meeting customer expectations
- Capacity to influence, persuade, and mobilise internal and external resources
- Organizational skills for multi-tasking, problem-solving, and strategic thinking
- Ability to communicate clearly and concisely in reports and feedback
- Influence NOC teams to ensure high-quality fault tickets for field engineers
Why Join Ericsson?
At Ericsson, you'll have the opportunity to utilise your skills and creativity to innovate and push boundaries, addressing some of the world’s most challenging problems. Join a team of diverse innovators focused on creating groundbreaking solutions.
Visit [Typical Hiring Process] to explore what the recruitment process includes.
Ericsson prioritises diversity and inclusion, believing these values drive innovation and future growth. We encourage applications from all backgrounds and commit to a fully inclusive and equal opportunity employer environment.
Location: United Kingdom (GB) || Reading
Req ID: 786906
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills