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Systems Engineer
Systems Engineer
The Systems Engineer role is responsible for coordination, support, management, and execution of L2 Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
About this Role
Security clearance will be required for this position.
What You Will Do
L1-Fault Management (L1-FM) Duties
- Provide L1-Fault Management Level Assurance Support Activities
- Manage L1-Fault Management Level Incident and Ticket Lifecycle
- Responsible for L1-FM level operation and maintenance (O&M) of data & systems delivery solutions and services
- Assist the 2nd-level team in meeting or exceeding network/data node availability targets
- Adhere to well-defined system support guidelines
- Prioritise faults to meet SLA/WLA (Workload Level Agreement)
- Conduct L1-FM level investigation of alarms, faults, and causes related to system/network problems
- Follow accurate and verified methodologies
- Coordinate with all teams to manage emergencies, including stakeholder collaboration (MSIP if required)
Investigation & Development
- Work on alarms, trouble tickets, and L1-FM investigation of faults#!/causes related to system/network issues
- Participate in internal discussions to improve overall network performance and propose recommendations
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What You Will Bring
Education & Experience
- Degree or equivalent experience in Electronics & Telecommunications Engineering (or a related field)
- Industry experience: Covering IP/Data/System/ISP/Enterprise infrastructure
- 2-6 years of practical experience in systems engineering
Technical Proficiencies
- Excellent interpersonal skills to handle end-customer engagement and problem resolution
- Superior knowledge of *nix systems (preferably Red Hat Linux and related systems, including satellite technologies)
- Sound understanding of TCP/IP protocols (ARP, ICMP, TCP, UDP, TFTP, DNS, HTTP, NTP)
- Postgraduate skills in troubleshooting complex server/network environments with expertise in ISP technologies:
- DNS, RADIUS, NTP, DHCP and other relevant protocols
- Experience working with multi-vendor server/hardware platforms, including:
- Oracle, HP, Cisco, NetApp servers
- Dell VxRail, Cisco UCS (Unified/Hyperconverged systems)
- Proficiency in virtualisation technologies:
- VMWare ESXi, VSAN, KVM
- Familiarity with network routing/switching protocols, load balancers
Stakeholder & Communication
- Ability to align internally/externally to meet customer expectations and deliver results
- Influence/persuasion skills to mobilise resources and drive cross-functional priorities
- Multi-tasking, problem-solving, and strategic thinking capabilities
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Reporting & Collaboration
- Archaeologist skills for producing clear, concise reports/feedback tailored to audience needs
- Effective communication skills for flooding up/down support chains
- Influence over multi.customer NOC teams on ticket management & field engineer liaison
Why Join Ericsson?
At Ericsson, you’ll have the opportunity to reinvent the future—pushing boundaries in technology and solving global challenges. Join a team of creatives and innovators who thrive on challenging the status quo to create next-gen solutions. You won’t be alone—our diverse, inclusive culture inspires collaboration and growth.
Our Commitment to Diversity
"One Ericsson" reflects our progressive values, guiding us to champion innovation through supra teams from all backgrounds. We firmly uphold our conviction that diverse ideas drive progress—hence our proactive inclusion initiatives and ethical equality.
Location Primary Country/City
- United Kingdom (GB) || Reading
Req ID: 786906
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