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Systems Engineer
Systems Engineer
Key Responsibility: Coordination, support, management, and execution of Level 2 proactive and reactive maintenance to ensure continuously available services meeting Service Level Agreement (SLA) performance targets.
Security Clearance: This role requires a security clearance.
What You Will Do
Core Responsibilities
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L1 Fault Management (FM) Activities
- Proactive and reactive Level 1 incident management and fault resolution.
- L1-FM level O&M of data & systems delivery solutions and services.
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Uptime & Availability
- Support Level 2 teams in achieving/exceeding network availability targets.
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Troubleshooting & Diagostics
- Prioritise faults/T trouble tickets against SLA/WLA.
- Investigate alarms and system/network faults (root cause analysis).
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Emergency Coordination
- Work with cross-team resources to handle incidents; escalate to stakeholders (MSIP) if needed.
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Performance Improvement
- Participate in internal discussions to optimise network performance.
- Provide impactful recommendations for grows.
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What You Will Bring
Education & Qualifications
- Degree in Electronics & Telecommunications Engineering (or equivalent experience).
Industry Experience
- ** années 2-6** pratique de connaissances dans les domaines suivants:
- IP/Data/Systems/ISP Enterprise
Preferred Skills
- Operating Systems: Strong proficiency in *nix systems, Red Hat Linux, and associated technologies (e.g. satellite systems).
- Network Protocols: In-depth knowledge of TCP/IP, standard suites (such as ARP, ICMP, TCP, UDP, TFTP, DNS, HTTP, NTP).
- Troubleshooting:
- Expertise in resolving issues in complex environments involving:
- DNS, RADIUS, NTP, DHCP (core ISP network technologies).
- Multi-vendor server hardware (Oracle, HP, Cisco, NetApp, etc).
- Unified/Hyperconverged infrastructure (Dell VxRail, Cisco UCS, etc).
- Expertise in resolving issues in complex environments involving:
- Virtualization: Hands-on experience with VMware ESXi/VSAN, KVM.
- Routing/Switching Protocols: Familiarity with load balancers and routing.
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Soft Skills & Collaboration
- Exceptional interpersonal skills – capable of liaising with end customers to resolve issues.
- Persuasion & Influence: Ability to rally internal/external resources and motivate colleagues st temps spécifiques.
- **Reporting:**Clear communication, adapting content/media for peers and management.
- Strategic Thinking: Fast-track multi-tasking, problem-solving, and strategic decision-making.
- Ticket Quality: Influence global NOC teams on process adherence for engineer requirements.
Why Join Ericsson?
Ericsson offers an explosive opportunity to transform traditional ideas into cutting-edge solutions. Join a crew of intelligent, diverse problem-solvers – a community pushing boundaries for innovation and future growth.
Inclusivity at Ericsson
Eradicating rigid workforce structures, we prioritise diversity. Where diverse viewpoints meet, innovation blooms. Apply now, realise your potential, build the future as an Ericsson.
Location: Reading, United Kingdom (GB) Req ID: 786906
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