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Systems Engineer
The Systems Engineer role is responsible for coordination, support, management, and execution of L2 Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
This role will require security clearance.
Responsibilities
- L1-Fault Management Level Assurance Support Activities
- L1-Fault Management Level Incident Management
- Responsible for L1-FM level operation and maintenance (O&M) of data & systems delivery solutions and services.
- Support 2nd level team in meeting or exceeding data & system Nodes network availability targets & responsibilities.
- Work within well-defined system support guidelines.
- Prioritise faults to meet SLA/WLA.
- Conduct L1-FM level investigation of alarms, faults, and cause-related system/network problems.
- Ensure accurate working methodology.
- Coordinate with all teams to handle emergencies and, if required, coordinate with stakeholders (MSIP).
- Work on alarms, trouble tickets, and perform investigations of faults/cause related to system/network problems.
- Participate in internal discussions to improve overall network performance.
- Make recommendations to enhance network performance where possible.
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Requirements
Qualifications & Experience
- Degree or equivalent experience within Electronics & Telecommunication Engineering (or equivalent).
- Industry experience: IP/Data/System/ISP/Enterprise.
- 2-6 years of practical knowledge.
- Must demonstrate superb interpersonal skills and the ability to handle end customers to resolve their issues.
Key Skills & Technologies
- Very good knowledge of *nix systems, RedHat Linux, and associated systems (e.g., satellite) would be advantageous.
- Understanding of the TCP/IP and standard protocol suites (ARP, ICMP, TCP, UDP, TFTP, DNS, HTTP, NTP, etc.).
- Experience in troubleshooting issues in a complex server network environment.
- Knowledge of key ISP technologies, including DNS, RADIUS, NTP, and DHCP.
- Experience with multi-vendor server hardware platforms, e.g., Oracle, HP, Cisco, NetApp, and Unified/Hyperconverged systems (Dell VxRail, Cisco UCS).
- Proficiency in working with virtualization technologies, e.g., VMWare ESXi/VSAN, KVM.
- Understanding of network routing/switching protocols and load balancers for added benefit.
Core Competencies
- Ability to deliver results and meet customer expectations.
- Ability to influence, persuade, and mobilise internal/external resources for fulfilling customer requirements.
- Well-organised, capable of multi-tasking, problem-solving, and strategic thinking.
- Ability to deliver clear and concise reports/feedback to peers and management adapting communication appropriately to the audience/receiver.
- Ability to influence and persuade multi-customer NOC teams on fault ticket quality in fulfilment of field engineer requirements.
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Why Join Ericsson?
At Ericsson, you'll have an outstanding opportunity—to push the boundaries of what’s possible with your skills and creativity. Collaborate on building groundbreaking solutions for some of the world’s toughest challenges.
You won’t be alone; you’ll join a team of diverse innovators driven to exceed the status quo and define what’s next.
Additional Information
Location: United Kingdom (GB) || Reading.
Requisition ID: 786906.
Hiring Process: [Details here]([Click Here to find all you need to know]).
Ericsson encourages a diverse and inclusive environment, championing equity, diversity, and inclusion in all aspects of its operations.
We are an Equal Opportunity Employer.
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