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Systems Engineer Role (L2 & L1-FM O&M) – Required Security Clearance
The Systems Engineer role ensures L2 proactive and reactive maintenance, coordinating fault management (L1-FM), incident resolution, and operational & maintenance (O&M) of data & systems delivery solutions to align with Service Level Agreement (SLA) targets.
⚠️ Security Clearance Required – This role mandates clearance entitlement.
What You Will Do
Core Responsibilities
- Manage L1 Incident Management and Fault Management (L1-FM) support activities
- Bedi responsible for L1-FM level O&M of data & system network availability
- Work within defined system support guidelines to prioritise fault resolution per SLA/WLA
- Conduct in-depth investigations of system/network alarms, faults, and root causes
- Coordinate with multi-team stakeholders (including MSIP) during critical incidents
- Engage in proactive discussions to improve network performance and propose recommendations
Daily Duties & Monitoring
- Diagnose and resolve alarms, trouble tickets, and fault root causes
- Collaborate with 2nd-level support teams to exceed network node availability targets
- Document methodologies rigorously for fault resolution
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What You Bring
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Education:
- Degree or equivalent experience in Electronics & Telecommunication Engineering
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Experience:
- 2–6 years of hands-on experience in IP/Data/System/ISP/Enterprise environments
- Proven ability to interact with end-customers to ensure issue resolution
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Technical Proficiency:
- Strong working knowledge of *nix systems (including RedHat Linux and satellite networks)
- Proficiency in TCP/IP and protocol suites (ARP, ICMP TCP/UDP, TFTP, DNS, HTTP, NTP)
- Experience with troubleshooting complex server/network environments (focus on DNS, RADIUS, NTP, DHCP)
- Hands-on experience with multi-vendor server platforms (Oracle, HP, Cisco, NetApp) and Unified/Hyperconverged systems (Dell VxRail, Cisco UCS)
- Familiarity with virtualization technologies (VMWare ESXi/VSAN, KVM)
- Beneficial understanding of network routing/switching protocols & load balancers
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- Soft Skills:
- Strategic thinking, multi-tasking, and problem-solving
- Excellent communication—adapting tone and clarity for diverse audiences (peers, management, NOC teams)
- Persuasion & resource mobilisation ability—ensuring stakeholder alignment
- Influencing multi-customer NOC teams to improve field-engineer fault-ticket quality
Why Join Ericsson?
At Ericsson, we inspire limitless innovation to solve some of the world’s toughest challenges. Join a diverse, collaborative team pushing boundaries in technology and beyond.
🔗 Learn more about our hiring process: click here
Equal Opportunities Employer
Ericsson champions diversity and inclusion, encouraging talent from all backgrounds to thrive as part of our future.
Location: Reading, United Kingdom (GB) Req ID: 786906
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