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Systems Engineer
Systems Engineer (L2 L1-Fault Management Support & Network Operations)
A security clearance is a requirement for this role.
About the Role
The Systems Engineer will be responsible for the coordination, support, management, and execution of L2 Level proactive and reactive maintenance activities to ensure that customer-facing services remain continuously available and compliant with Service Level Agreement (SLA) performance levels.
Key Responsibilities
Fault & Operations Support
- Work at L1-Fault Management (L1-FM) Level, managing proactive (assurance) and reactive (incident) support activities.
- Responsible for L1-FM level operation and maintenance (O&M) of data and systems delivery solutions.
- Assists the 2nd-level team in meeting or exceeding data system/network availability SLAs.
- Follows well-defined system support guidelines and adheres to prioritisation frameworks (SLA/WLA) to resolve faults efficiently.
- Investigates alarms and failures to identify root causes and resolves system/network-level issues.
Coordination & Stakeholder Collaboration
- Coordinates cross-team incidents, particularly in emergency situations, with MSIP stakeholders as required.
- Investigates trouble tickets and recurring issues, working with alarms/incident logs to diagnose and resolve issues.
- Attends internal performance discussions to provide network performance insights and implement recommendations for operational improvements.
Reporting & Communication
- Ensures clear, concise reporting of work methodologies, findings, and implementations for management and peers.
- Adapts communication style based on the audience (e.g., initial troubleshooting briefs vs. technical handover notes).
- Influences and persuades multi-customer NOC teams on ticket quality standards to meet field engineer requirements.
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What You Bring
Qualifications & Experience
- Degree (or equivalent) in Electronics & Telecommunication Engineering (or a related field).
- 2–6 years of practical industry experience in IP/Data/Systems/ISP/Enterprise networks.
- Proven experience in proactive L1-L2 maintenance operations for statement-level system/networking.
Technical Proficiencies
- Strong working knowledge of:
- *nix systems, Red Hat Linux, and associated technologies (e.g., Linux-based satellite and satellite communications systems).
- TCP/IP protocol suites (i.e., ARP, ICMP, TCP/UDP, TFTP, DNS, HTTP, NTP).
- Fault management (L1-FM) and IP/data backbone troubleshooting in multi-vendor environments.
- Adjustment/consolidation expertise of:
- DNS, RADIUS, NTP, DHCP technologies for managing ISP-grade networks.
- Multi-vendor server hardware (e.g., Oracle, HP Enterprise Servers, Cisco, NetApp).
- Unified/Hyperconverged infrastructure (e.g., Dell EMC VxRail, Cisco UCS).
Virtualisation & Networking
- Experience with virtualisation stack, including VMWare (ESXi/VSAN) and KVM-based hypervisors.
- Familiarity with load-balancer management and IP routing/switching protocols, with leveraging VMware at scale.
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Soft Skills & Customer Focus
- Superior interpersonal and problem-solving skills, with the ability to negotiate technical solutions for end customers.
- Strong authority influence—ability to persuade, mobilise, and align internal/external technical resources for customer requirements.
- Items awarded at multi-tasker and strategic thinker—with experience of breaking complex problems into actionable tactics.
Why Join Ericsson?
At Ericsson, you’re not just another candidate; you’re a trailblazer.
- Push Boundaries – Build tomorrow’s solutions to some of the world’s most challenging problems.
- Innovative Platform – Partner with a diverse, creative team, driven to redefine the future in telecommunications and beyond.
- Empowerment and Opportunity – Your ideas matter. Collaboration with diverse voices fuels innovation—an essential engine for scalable growth.
Ericsson’s Commitment to Diversity & Inclusion
Diversity drives better ideas, solutions, and growth. Ericsson champions an inclusive work environment that celebrates varied perspectives.
“Flush at Essentiels,” for people of all backgrounds to thrive and realise their true potential.
Location
• Primary country and city: United Kingdom (UK) – Reading
Answer Key ID
• Req ID: 786906
©2023 Ericsson Group. An Equal Opportunity Employer.
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