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Systems Engineer Role
Overview
The Systems Engineer role is responsible for coordination, support, management, and execution of L2 Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
⚠️ Critical Note: Security clearance is required for this position.
What You Will Do
- L1-Fault Management Level Assurance Support Activities
- L1-Fault Management Level Incident Management
- Responsible for L1-FM level operation and maintenance (O&M) of data & systems delivery solutions and services
- Support the 2nd level team in meeting or exceeding data & system nodes' network availability targets and responsibilities
- Work within well-defined system support guidelines
- Prioritise faults to meet SLA/WLA (Work Level Agreements)
- Conduct L1-FM level investigation of alarms and faults related to system/network problems
- Ensure accurate working methodologies
- Coordinate across all teams to handle emergencies and stakeholder coordination (MSIP) when required
- Manage alarms, trouble tickets, and L1-FM level fault investigations
- Participate in discussions to improve overall network performance and provide actionable recommendations
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What You Will Bring
Qualifications & Experience
- A degree or equivalent experience in Electronics & Telecommunication Engineering
- Industry experience in IP/Data/System/ISP/Enterprise environments
- 2-6 years of practical knowledge in the field
Key Technical Skills
- Superb interpersonal skills and strong customer-facing ability to resolve issues
- Proficient knowledge of:
- *nix systems, RedHat Linux, and associated technologies such as satellite systems
- TCP/IP suite including ARP, ICMP, TCP, UDP, TFTP, DNS, HTTP, NTP
- Troubleshooting complex server network environments (e.g., DNS, RADIUS, NTP, DHCP)
- Experience supporting multi-vendor server hardware platforms (e.g., Oracle, HP, Cisco, NetApp, Dell VxRail (Unified/Federated Systems), Cisco UCS)
- Expertise in virtualisation technologies like VMWare ESXi/VSAN, KVM
- Network routing/switching protocols and work with load balancers, leveraging this for problem-solving
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Soft Skills & Competencies
- Ability to deliver results and meet customer expectations
- Ability to influence, persuade, and mobilise internal/external resources to fulfil requirements
- Well-organised, multi-tasking, problem-solving, and strategic thinking
- Clear communication to present reports, feedback, and adapt style based on audience
- Ability to influence multiple NOC teams to improve fault ticket quality in alignment with field engineers
Why Join Ericsson?
At Ericsson, you gain an outstanding opportunity to push the boundaries of innovation:
- Explore creative solutions to industry-challenges and contribute towards groundbreaking results
- Join a diverse team of innovators united by a shared drive for progress
- Ekhart global industry standards with a collaborative and inclusive culture
Ericsson champions diversity and inclusion by fostering collaboration across diverse lines to fuel innovation and future growth.
Ericsson is proud to be an Equal Opportunity Employer.
Location
Reading, United Kingdom (GB)
The typical hiring process is linked here for further reference.
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