Kainos
Systems Support Engineer
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Join Kainos and Shape the Future
At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
Role Overview
As a Systems Support Engineer (Associate) in Kainos, you will be responsible for providing high quality, customer-focused IT services and be a main contributor to a specialist area of support. You will be continually learning whilst being mentored and coached by talented colleagues who will help you learn, develop and grow.
This role is 5 days a week in the office, Monday - Friday.
Key Responsibilities
- Owning first / second line IT customer support requests – you will be providing timely and accurate support to customers by responding to tickets that are logged via ticketing system, or via customer phone calls
- Specialist Contribution: Actively contributing to application-specific support areas and seeking ways to improve service delivery
- Customer Communication: Engaging with users to diagnose issues and explain resolutions clearly
- Troubleshooting: Solving a range of technical problems, from basic to complex, with clear step-by-step documentation before escalating
- Routine Admin Tasks: Performing IT system administration tasks with support from colleagues while participating in knowledge sharing
- Commercial Awareness: Understanding how their role contributes to business success and managing resources responsibly
- Communication & Teamwork: Being reliable, clear, and collaborative in team settings
- Customer Focus: Maintaining courtesy and striving for service quality even under pressure
- Self-Development: Showing flexibility, eagerness to learn, and engaging in SMART development goals
- Innovation: Sharing ideas and seeking support to implement improvements
- Job-Specific Knowledge: Demonstrating functional and technical proficiency using appropriate tools and processes
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Working as part of a team and developing others - you’ll work as part of a team to deliver high-quality support to the business and be expected to assist in fostering an open and inclusive culture in all you do. You will be required to mentor and guide trainee-level engineers, helping them to understand processes.
Minimum (Essential) Requirements
- Experience in providing application support and solving low/medium and complex problems.
- Knowledge of using and performing troubleshooting tasks.
- Knowledge on both Mac OS and Windows environment.
- Awareness of latest technology trends and the ability to actively keep up to date with technological developments.
- Awareness of the commercial impact that technical services can have on an organisation.
- We all work in teams here in Kainos - a proven ability of strong team skills, including taking direction from others, is crucial.
- Ability to deliver tasks within a given timeframe
- Ability to adapt and change to fluid processes
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Desirable
- Microsoft Certified: 365 and Azure.
- Hardware repairs.
- Experience in working in a customer-facing environment and helping with customer-related issues.
Embracing Our Differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
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