Accent Group Ltd
Systems Support & Training Advisor
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Systems Support & Training Advisor
A place to make a difference
Location Hybrid, initially 4 days a week reducing once fully trained, Peterborough
Salary £34,248 per annum (or salary sacrificed options for fully qualified candidates) Starting salary of £32,536 (5%) or £32,064 (10%) for developing skills, with clear progression to the full amount
Hours & Structure Permanent, 35 hours per week, Monday–Friday
Accent supports over 21,000 homes nationwide, delivering exceptional customer service and fostering inclusive communities. If you thrive on delivering outstanding care and want to positively impact families and local neighbourhoods, this opportunity aligns with your values.
Drive improvement. Enable great service. Make a meaningful difference.
As a Systems Support & Training Advisor, you’ll shape the systems and processes enabling our teams and contractors to deliver first-rate customer experiences. From system enhancements to transformation projects, your work plays a direct role in improving residential outcomes and community strength.
About the Role
You’ll lead the optimisation of critical systems, ensuring they align with our service delivery, are intuitive for users, and spur continuous improvement. Key responsibilities include:
- Guiding complex system upgrades and change initiatives
- Providing hands-on technical support and training to colleagues and contractors
- Identifying system/process inefficiencies and proposing actionable solutions
- Collaborating with stakeholders for seamless implementation
- Nurturing a culture of innovation focused on top-tier customer experiences
Your Key Impact
A defining contribution to an environment where:
- Colleagues and partners feel empowered by the systems they use.
- Processes run efficiently, with held steadfast to the customer journey.
- Continuous improvement is championed, and bold ideas flourish.
- Systems directly elevate service delivery and resident well-being.
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Full job description → (Link provided for download)
What You’ll Bring
Technical Expertise
- Proficient with numeracy and IT operations, troubleshooting system issues efficiently.
- Hands-on experience with incident/change/problem/release management.
- Technical support background—experience guiding users and aligning with third-party suppliers.
Collaborative & Cognitive Skills
- Strong communication, organisation, and priority-management prowess.
- Adept at developing and deploying training to drive confident, system-driven workflows.
- Solution-oriented, with acute problem-solving for technical/operational challenges.
Organisational Requirements
- Pre-employment clearance: DBS checks and social media screening are mandatory before confirmation of employment.
Application Process
We aim for a transparent, empowering experience reflecting our organisational commitment to growth. Here’s how it unfolds:
Stage 1: A Place to Connect
📅 Dates: 20th or 21st July, Teams interview
- Get acquainted with the hiring manager
- Deeper dive into the role’s demands and your career alignment
Stage 2: A Place to Show Your Strengths
📅 Dates: 27th or 28th July, Peterborough office
- Role-specific assessment + behavioural/scenario-based interview
- Pre-work: Complete the Congruity Questionnaire (sent in advance)
Our process prioritises clarity and confidence—Enquire any time at PeopleServices@accentgroup.org.
Benefits & Opportunities
Accent’s commitment to your growth and well-being goes beyond, ensuring your progress aligns with our own bold ambitions:
Behind Every Offer is a Promise to Grow
- Upskilling opportunities: Training avenues like Stepping into Management and Leadership Academy
- Apprenticeships for career advancement
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Your Work-Life Harmony
✅ 28 days paid holiday (plus Bank Holidays) ✅ Birthday take, expandable paid time-off ✅ Health & Wellbeing Support:
- Cash health plan
- MeHealth ‘Health MOTs’ (wellness assessments)
- 24/7 GP access
- Gym discounts
- Dedicated volunteering day for chosen causes
Boost Your Financial Outlook
➡ Car leasing options ➡ Salary-sacrifice schemes ➡ Discounts (exclusive business platform)
Pension & Security
🏅 Salaried pension options: Defined Contribution through salary sacrifice balance + life assurance.
Future-Ready Culture
💡 Personal development: Clear progression frameworks and apprenticeships 💪 Flexible work: Enhanced parental leave and work-life balance support
Inclusion Starts Here
At Accent, diversity isn’t just encouraged—it’s actively strengthened. Our commitment to fostering a feeling of belonging extends to our recruitment practices, which we strive to make inclusive and accessible.
If adjustments are needed (e.g., during the interview process), please inform us and we’ll ensure accommodations are in place.
Important Notes
Start Today This opportunity invites you to join a place where impact drives purpose. However, due to urgency or response volume, we may accelerate decision-making.
Recruitment Process Only
We exclusively work with agencies on our Preferred Supplier List and do not accept aggressive CV pitches for this role.
Eligibility
UK Right to Work mandates apply. Accent currently holds no sponsorship licences for visas/immigration support.*
*Curious about the role? Reach out here: PeopleServices@accentgroup.org
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