Accent Group Ltd
Systems Support & Training Advisor
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Systems Support & Training Advisor
Systems Support & Training Advisor – Peterborough
:+1: A place to make a difference – Join Accent, responsible for supporting over 21,000 households across the UK, where your work will directly impact communities and people’s lives.
Key Details
- Location: Hybrid (initially 4 days a week, reducing upon full training)
- Salary: £34,248 per annum (spot rate for fully meeting requirements; flexible entry points available)
- Hours: 35 hours per week (Monday–Friday)
- Contract: Permanent
About the Role
As a Systems Support & Training Advisor, you will play a pivotal role in ensuring our internal and third-party systems enhance service delivery, empower colleagues, and facilitate transformation projects. Your expertise will directly improve outcomes for customers, strengthening our customer-centric culture.
Key responsibilities include:
- System & process optimisation: Supporting upgrades, troubleshooting, and high-value projects.
- Guiding stakeholders: Assisting colleagues and external teams to maximise system use and effectiveness.
- ** Training delivery**: Designing and delivering clear, practical training tailored to user needs.
- Collaborative problem-solving: Working across teams to resolve operational challenges.
- Customer focus: Aligning system improvements with delivering exceptional service.
Your impact will shape an environment where:
- Teams feel enabled by technology.
- Services are efficient and customer-first.
- Innovation and improvement are continuous and valued.
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What You’ll Bring
To excel in this role, you should demonstrate:
- Technical expertise: Familiarity with operational systems (incident/problem management) and the ability to troubleshoot issues.
- Support & integration: Experience providing user support and collaborating with third-party suppliers to resolve technical problems.
- Training & communication: Proven ability to develop and deliver training (both technical and process-based) during periods of change.
- Problem-solving: A strong, solution-driven approach to IT/operational challenges.
- Collaboration: Excellent stakeholder management and cross-team coordination skills.
- Attention to detail: Organising priorities under tight deadlines while maintaining high standards.
An ideal candidate will also:
- Be eligible to work in the UK with current documentation.
- Pass pre-employment security checks (DBS + social media screening).
Your Benefits
At Accent, we invest in your long-term success, offering:
- Time off: 28 days holiday (including bank and birthday days) + flexible “buy” options.
- Health & wellbeing: Cash health plan, free Health MOTs, doctor consultations, discounts at top gyms, and a paid Volunteering Day.
- Financial support: Car leasing, salary sacrifice schemes, and exclusive retail/discount partnerships.
- Pension: Choose between Defined Contribution or Defined Benefit schemes, plus life assurance worth three times your salary.
- Family & flexibility: Enhanced parental leave, flexible working arrangements, and strong work-life balance.
- Career growth:
- Structured training (e.g., Stepping into Management, Leadership Academy).
- Apprenticeship schemes and mentorship opportunities.
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We’re firmly committed to inclusion, ensuring our recruitment process—from interviews to adjustments—is accessible and welcoming. Adaptations are offered upon request.
Interview Process
We aim for a clear, supportive, and rewarding experience. The stages are:
-
A Place to Connect Teams interview – Meet the team and discuss your goals and experience. ⏰ 20th or 21st July (virtual).
-
A Place to Show Your Strengths Role-related assessment + behaviour/scenario interview.
- Complete the Congruity Questionnaire beforehand. ⏰ 27th or 28th July (in person at Peterborough).
While no specified closing date is published, urgent applicants may be interviewed immediately.
Next Steps
- Check your eligibility to work in the UK (no sponsorship available).
- Ready to apply? Email PeopleServices@accentgroup.org.
- Recruitment agencies: Submit CVs only if recognised as an official partner on our preferred supplier list.
Join us and become part of a workplace that believes great work creates great rewards—for you, for families, and for communities.
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