Birmingham City Council
TA Support Officer
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TA Support Officer
Temporary Accommodation Support Officer
Category: Permanent Grade: B – £28,598 - £34,434 (Consultation grade, subject to evaluation under the Equal Pay Programme) Hours per week: 36.5
About The Role
Birmingham City Council is seeking compassionate and motivated individuals to join the Housing Solutions and Support Service as Temporary Accommodation Support Officers. This vital role involves delivering Temporary Accommodation (TA) services, ensuring the Council meets its statutory homelessness duties while addressing wider housing priorities.
You’ll contribute to an increasingly critical service: over 5,500 households currently rely on temporary accommodation, with demand growing as the Council expands capacity and relocates residents from unsuitable accommodation like B&Bs.
As part of a collaborative team, your responsibilities will include:
- Providing day-to-day tenancy support to households in temporary venues
- Helping individuals stabilise their housing situation and progress into long-term solutions
- Addressing complex, sensitive situations, directly improving lives.
This frontline, rewarding role demands empathy, resilience, and adaptability—essential for working with some of the most vulnerable residents in the city.
Key Responsibilities
Daily tasks will include but are not limited to:
- Tenancy Support: Deliver tailored assistance to sustain temporary placements, ensuring successful long-term moves.
- Accommodation Placement: Facilitate fair, lawful emergency housing referrals, backed by evidence-based assessments.
- Occupancy Management: Conduct checks to uphold accommodation standards, including safeguarding and void management.
- Move-on Strategy: Collaborate with organisations to develop personalised relocation plans, minimising reliance on short-term solutions (e.g., Bed and Breakfast).
- Advice & Inclusion: Provide practical guidance on benefits access, financial management, and connecting with relevant services.
- Record-Keeping: Maintain comprehensive, accurate case notes and critical documents.
- Protection & Action: Respond sensitively to safeguarding concerns, tenancy breakdowns, or changing customer needs.
- Stakeholder Coordination: Work across departments, local partners, and management to ensure seamless housing support delivery.
- Service Improvement: Contribute ideas to optimise processes and adapt to evolving demands.
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About You
This role demands empathy, resilience, and the ability to thrive in a fast-paced, high-pressure environment while championing vulnerable individuals.
Target Experience Priority is given to candidates with:
- Frontline or customer-facing experience, preferably in housing, homelessness, or a related sector.
- Familiarity with homelessness dynamics, housing legislation, or a proven willingness to rapidly acquire these skills.
- Exceptional communication skills, balancing empathy with clear, professional dialogue.
- Competence in handling individuals with complex or multifaceted needs.
- Organisational prowess to manage multiple priorities whilst adhering to deadlines.
Essential Competencies
- Problem-solving with a client-centred focus in difficult or crisis scenarios.
- Proficiency in IT systems, particularly for records management.
- Collaborative mindset with network-building across partners and colleagues.
- Adaptability to hybrid/high-flexible work arrangements as dictated by operational needs.
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Additional Information
- Contract Type: Permanent full-time (typically 36.5 hours/week).
- Flexibility: Hybrid working with mandatory on-site attendance for customer meetings.
Your Application: Inclusion of the following is mandatory for assessment:
- Curriculum Vitae (CV)
- Supporting Statement (≤1500 words): Articulate how your personality, skills, and experience align with role demands, and detail your motivation for joining Birmingham City Council. Do not exceed specified limits.
Special Considerations: Birmingham City Council proudly upholds its status as a Disability Confident Leader. If you require reasonable adjustments, assistance, or accessible adaptations during the recruitment process, please inform us, and we will do everything possible to accommodate you.
Informal Enquiries: Contact the Resourcing Team directly.
Below Par Compliance: We are legally required to DBS-check all candidates successful at interview stage. Additionally, candidates must provide current UK Right to Work documentation prior to offer confirmation.
Note: Ensuring safeguarding and protection of vulnerable residents is paramount. For reference, visit Birmingham City Council Safeguarding Policy.
Sponsorship Note: This role is non-sponsor with the UK Home Office. Applicants must have the legal right to work in the UK since sponsorship for this position is unavailable.
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