Gazelle Global
Tablet Support Engineer
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Tablet Support Engineer
Leiston/Onsite
Contract
We are Hiring a Tablet Support Engineer (SC Cleared) to support the Tablet Device Management and Distribution Programme. This role is responsible for the day-to-day management, deployment, and support of tablet devices across the organisation.
Your Responsibilities
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Tablet Device Management & Administration
- Manage and support tablet devices through Microsoft Intune, including device enrolment, configuration, compliance monitoring, and policy deployment.
- Perform Level 1 operational support for tablet-related incidents, service requests, and access requests.
- Ensure all tablet devices are configured according to organisational standards and security requirements.
- Support device lifecycle activities including provisioning, refresh, replacement, and decommissioning.
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Device Deployment, Allocation & Setup
- Receive, record, stage, and prepare tablet devices for deployment.
- Configure and validate tablets prior to user allocation and handover.
- Allocate and issue devices to end users, ensuring accurate tracking of assigned assets.
- Support user onboarding activities, including account setup, application access, and connectivity validation.
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Post-Deployment Validation & Testing
- Perform post-build and post-enrolment checks to ensure devices are fully operational.
- Validate device functionality, user authentication, network connectivity, application access, and compliance status.
- Conduct quality assurance checks and maintain deployment records using approved checklists.
- Ensure devices meet service and operational standards before user handover.
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End-User Support & Guidance
- Provide first-line support for tablet-related incidents and user queries.
- Assist users with tablet functionality, applications, email access, connectivity, and troubleshooting.
- Deliver basic user guidance and onboarding support to ensure effective device adoption.
- Support floor-walking and hypercare activities during deployment and transition periods.
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Asset Management & CMDB Maintenance
- Maintain accurate asset records within the Configuration Management Database (CMDB) and associated asset management systems.
- Record device allocations, returns, replacements, and stock movements.
- Maintain chain-of-custody documentation and audit records for all deployed devices.
- Ensure compliance with organisational asset management and governance processes.
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Stock Management & Inventory Control
- Manage tablet inventory levels, including receiving, storing, issuing, and returning devices.
- Maintain secure storage of tablets within designated cabinets and storage locations.
- Conduct regular stock audits and reconcile inventory records.
- Support forecasting and replenishment activities to ensure sufficient device availability.
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- Issue Resolution & Escalation
- Diagnose and resolve common tablet hardware, software, and configuration issues.
- Escalate complex technical issues to relevant support teams, Intune administrators, or engineering specialists.
- Track incidents, service requests, and defects through agreed support processes.
- Support continuous service improvement by identifying recurring issues and trends.
Your Profile
Essential Skills / Knowledge / Experience
- Experience supporting and managing mobile devices using Microsoft Intune.
- Knowledge of device provisioning, deployment, and lifecycle management processes.
- Experience with asset management, inventory control, and CMDB updates.
- Strong first-line (L1) support, troubleshooting, and customer service skills.
- Excellent organisational, communication, and documentation abilities.
Desirable Skills / Knowledge / Experience
- Experience supporting tablet deployment programmes in enterprise environments.
- Knowledge of Microsoft 365, Azure AD/Entra ID, and mobile device security policies.
- Familiarity with ITIL-based incident, request, and asset management processes.
- Experience conducting stock audits, device logistics, and chain-of-custody management.
- SC Clearance (or ability to obtain and maintain SC Clearance).
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