The White Company
Talent Acquisition Resourcer – Contact Centre
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Talent Acquisition Resourcer – Contact Centre
Talent Acquisition Resourcer (4-Month Fixed-Term Contract)
Our Role
As a Talent Acquisition Resourcer, you’ll support the entirety of the Contact Centre Peak recruitment process, including:
- Managing job ads, CV and phone screening
- Conducting interviews, offers, and rejections
- Maintaining an up-to-date ATS (eArcu) and audit records
- Ensuring Talent Partners and Hiring Managers receive consistent updates
Please note: This is a 4-month fixed-term contract (FTC) with a mandatory start date of Tuesday, 21st July.
What You’ll Be Doing
- Support Talent Acquisition Partners through every stage of the Contact Centre recruitment process
- Create and publish engaging advertising copy for:
- Internal and external job boards
- Website listings
- Maintain and audit advertising across our platforms, including eArcu for compliance
- Daily updates to the Contact Centre peak recruitment tracker
- Onboard and train Hiring Managers for ATS (eArcu) access
- Ensure Recruitment Best Practice training is completed before interviews
- Monitor and report on survey completion (e.g., candidate experience feedback)
- Provide full eArcu support, troubleshoot ATS issues, and audit compliance
- Manage the Careers Inbox—responding to candidates/Hiring Managers
- Audit Candidate Experience Surveys quarterly
- Compliance checks on Hire with Pride questionnaires (GDPR compliance)
- Monthly reporting on Retail offers for People Partners
- Build and maintain strong relationships with the People Team, Hiring Managers, and suppliers
- Promote job roles across LinkedIn, Facebook, Instagram, and Twitter
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The Skills & Experience We Need
- Proven experience in 360-degree recruitment cycles, ideally for volume/peak roles (e.g., contact centres)
- Strong attention to detail and a results-driven mindset
- Ability to work efficiently at pace while delivering a seamless end-to-end resourcing process
- A personal passion for the TWC Brand and a commitment to positive candidate experience
- Honesty, openness, and transparency in workflows
- Excellent written and verbal communication skills
- Independent working with strong team collaboration
- Ability to build and maintain relationships across departments
- Recruitment KPI-driven track record
- A culture of accountability, integrity, and continuous learning
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What We Offer You
At The White Company, we reward our employees for their dedication with competitive benefits and perks:
Core Benefits
- Salary discount: up to 50%
- 23 days’ holiday (pro-rata based on contract duration)
- Perkplace Benefits Platform (discounts on well-being and lifestyle services)
- Wagestream Money Management App (flexible access to earnings)
- Pension Scheme & Life Assurance
Head Office Role Extras (if applicable)
- Daily fruit basket
- Free tea and coffee
- Hybrid working flexibility (option to work from home on Mondays & Fridays)
- Flexible hours (9 AM – 5:30 PM), with early Friday finish (5 PM)
- Complementary seasonal sample sales
Our Commitments
- Equality, Diversity & Inclusion: We champion a culture that celebrates diversity in background, identity, and perspective for a truly inclusive workplace.
- Sustainability: Committed to a brighter future, reflected in everything we do for people and the planet.
Join us in shaping a more sustainable tomorrow.
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