Townhouse
Talent Acquisition Specialist
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Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We've brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.
Our Values
Here at Townhouse, we live by our three core values:
- Details matter
- Passionate in everything we do
- Nice people
Townhouse was born out of the idea that 'details matter' - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind-hearted people to join our mission to revolutionise the industry.
About The Role
As a Talent Acquisition Specialist, you'll own the end-to-end recruitment for a portfolio of salons, driving candidates efficiently through the funnel, hitting weekly hours targets and KPIs and keeping vacancy rates as close to zero as possible. You'll work alongside a team, reporting into a Talent Acquisition Manager, and recruitment may include supporting international and franchise partner recruitment as we scale into new markets.
This is a fast-paced, target-driven role for someone who thrives on hitting real, measurable numbers day-to-day. On an ad hoc basis, during quieter recruitment periods, you'll also contribute to compliance, process improvement, employer branding, and wider initiatives that improve candidate experience and support our global expansion.
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Key Responsibilities
- Hit weekly and monthly targets for hours, bookings and KPIs across your focus locations, keeping vacancy rates low and your pipeline consistently full
- Own the full salon recruitment lifecycle, from advertising and sourcing Nail Artists through to offer and onboarding
- Occasionally support international and franchise partner recruitment, adapting sourcing and screening approaches to different markets and franchise partner requirements as needed
- Be creative and proactive in candidate sourcing, building strong talent pipelines of expert Nail Artists ahead of demand
- Screen applications, conduct candidate calls, and manage skills assessments
- Proactively chase and re-engage candidates throughout the pipeline to minimise drop-off and keep time-to-hire tight low
- Maintain a data-led approach to recruitment
- Build and maintain strong relationships with external and internal stakeholders
- Keep candidate records accurate and up to date in the ATS, and support with pre-employment checks and onboarding coordination as needed
About You
- Proven experience in in-house multi-site environment or high volume agency recruitment
- Track record of owning and hitting weekly/monthly hours targets and KPIs in a fast-paced environment
- Confident managing the full candidate journey, from sourcing and screening through to offer, with a genuine, candidate-focused approach
- Highly organised and motivated by hitting targets
- A data-driven mindset, with experience using recruitment metrics to optimise process and analyse performance
- Strong communication and stakeholder management skills
- Adaptable, with a growth mindset and an appetite to develop within a fast-scaling global business
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LOCATION
This is a full-time, permanent role based at our Support Centre in Central London, with a hybrid working model aligned to role requirements.
Employee Benefits
- Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.
- Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering.
- Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days.
- Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!
- Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks.
- Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs.
- Shopping discounts – Save money with a wide range of discounts on top brands.
- Refer a friend scheme – Receive a reward when someone you refer is successfully hired.
EQUAL OPPORTUNITIES
We're proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.
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