Encore
Talent & Development Administrator
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Do you have enhanced MS package skills paired with fantastic attention to detail? Can you provide admin support in a fast-paced environment whilst balancing stakeholder and business needs? If so, this could be the role for you!
Our Talent & Development colleagues are now looking to add a Talent & Development Administrator to their team. The role is full-time and will be offered on a 6-month fixed-term basis.
Key Accountabilities & Responsibilities:
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Organising and Co-coordinating
- Manage training courses.
- Organise and coordinate meetings and programmes in a timely manner, dealing with any issues and cancellations promptly.
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Managing Information and Reporting
- Administer the New Employee onboarding e-Learning programme to ensure all new starters complete mandatory e-Learning training to comply with legal, regulatory, and Client-specific requirements.
- Update and maintain accurate training records, including those present on the Learning Management System, to record and track learning activity across all sites within the UK.
- Compile, disseminate, and continuously improve monthly management reports at departmental, team, and individual levels to meet service expectations.
- Utilise new technology and approaches to help aid learner experiences and support with the realisation of stakeholder requirements.
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Communication
- Receive and respond to queries relating to Talent Development, escalating requests to the appropriate person or area to provide a timely and effective service through the learning and development mailboxes.
- First point of contact delivering a professional and courteous service to a diverse range of customers face-to-face, by telephone, or via email.
- Always ensuring confidentiality, only releasing confidential information obtained during employment to those acting in an official capacity in accordance with the provisions of related acts and laws across the UK, Europe, and internationally.
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Supporting the Team
- Support the Head of Talent Development, the Learning Systems Manager, and their peer group with administrative and reporting duties in line with business requirements.
- Provide administrative support on a variety of Learning & Development activities to ensure successful delivery of training, workshops, team events, and projects.
- Carry out any other duties as and when required to support the objectives and deliverables of TD.
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Knowledge, Skills & Experience:
- Advanced PC skills to include Excel, Word, PowerPoint, Outlook, Internet.
- Experience of systems associated with talent, learning, and development, e.g., LMS’s, learning tools and systems, evaluation, and online profiling assessment tools.
- Administration management skills as part of a broader project plan.
- Demonstrable organisational skills.
- Excellent time management skills.
- Attention to detail and high accuracy levels.
- Flexible when dealing with a wide range of stakeholders.
- Adaptability in a fast-paced environment.
- Remains calm under pressure.
- Innovative, providing creative solutions for problem management.
- Excellent telephone manner.
- Able to work independently and make decisions, involving others where necessary.
Please submit your application by close of business on Wednesday, 8th July 2026. Please contact recruitment@wescot.co.uk with any questions.
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