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Lead the management and administration of social security benefits effectively, including programs related to retirement, disability, and healthcare, ensuring effectiveness and adherence to regulations.
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Responsibilities
- Regularly develop and revise internal social security policies and procedures to reflect regulatory changes and organizational requirements.
- Identify opportunities for process and policy enhancements globally, leading discussions with clients and internal teams.
- Coordinate social security services across client portfolio, ensuring timely and accurate compliance and providing technical support to relevant territories and/or clients.
- Assist in presentations and proposal preparations, providing expert advice on social security compliance matters.
- Partner with external service providers and agencies to facilitate the smooth administration of social security programs.
- Engage with government agencies to manage and resolve social security-related issues.
- Handle the submission of social security applications on government websites and monitor the progress of obtaining and distributing certificates.
- Track the receipt of certificates from authorities and verify their accuracy.
- Confirm the correctness of data in scenarios involving overlapping travel or certificate coverage dates.
- Communicate with local authorities regarding the status and certification of current social security certificates.
- Coordinate the efforts of network offices in the process of acquiring Social Security Certificates.
- Prepare billings for interoffice and client transactions.
- Generate dashboards and reports for client and internal stakeholders, providing insights into compliance status and potential improvements.
- Provide support for social security inquiries from network offices, assignees, and clients.
- Develop and deliver internal technical guides and training programs for Social Security teams, including network and engagement teams.
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