The University of Manchester
Teaching Learning and Student Experience Administrator (Assessment and Progression)
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Teaching Learning and Student Experience Administrator (Assessment and Progression)
Teaching, Learning and Student Experience Administrator (Assessment & Progression)
We are seeking a motivated and collaborative individual to join our team as a Teaching, Learning and Student Experience Administrator (Assessment & Progression). This role offers an exciting opportunity to support the day-to-day administration of teaching, assessment, and student processes across our area of work.
You will:
- Help provide a reliable, supportive service for students and staff
- Seek practical improvements to how we work
- Collaborate closely with colleagues across the wider team and University
- Focus particularly on delivering a flexible, joined-up approach during busy assessment periods
Responsibilities
- Support the administration of assessment, progression, and related student processes across the team’s area of work
- Coordinate day-to-day tasks, provide guidance to colleagues, and act as the team’s point of contact
- Offer clear and professional advice and support to students, academic colleagues, and professional services staff
- Organise and support formal meetings (e.g., exam boards and malpractice hearings) and prepare required papers and notes
- Review and improve administrative processes to enhance consistency, efficiency, and service quality
About You
We encourage applications from individuals with varied backgrounds. Below are the essential and desirable criteria for this role:
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Essential Criteria:
- Relevant knowledge of teaching and learning and/or student administration policies and procedures
- Experience working in a team-based administrative environment within a large organisation, supporting colleagues flexibly
- Strong communication, organisational, analytical, and problem-solving skills, with meticulous accuracy and attention to detail
- Good digital skills, including the ability to use and learn relevant systems
- Ability to prioritise varied workloads, meet deadlines, maintain confidentiality, and deliver high standards of customer service
Desirable Criteria:
- Experience coordinating work activities
- Preferable familiarity with systems like Campus Solutions and customer service environments
- Flexibility to work outside normal hours (where required) during peak academic periods, including restricted leave during critical stages of the assessment cycle
- Willingness to undertake duties such as supporting in-house exam sessions and material movement across campus
We value transferable skills and real-world experience as much as formal qualifications.
Benefits
(Applicable to Grades 1–5)
- Generous employer pension contribution
- Christmas closure across all departments (outside usual annual leave and bank holidays)
- Access to the Purple Place employee discount platform
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Find further details on University of Manchester Benefits and learn about our Flexible and Hybrid Working Policy here.
University Values
We are an open place of enquiry and challenge, embracing diversity, difference, and debate. Our community is committed within the law to questioning received wisdom, exploring new ideas, and examining controversial or unpopular topics. Learn more about our Freedom of Speech Policy.
Enquiries
For role-specific questions, shortlisting, or interview inquiries: Name: Mandy Morgan Email: mandy.morgan@manchester.ac.uk
For general enquiries, use: recruitmentservices.people@manchester.ac.uk
For technical/job portal support, contact: Jobseeker Support
Note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must confirm their right to work in the UK.
Applications close at midnight on the specified closing date. Further particulars (including person specification) are available through the relevant link.
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