Cambridgeshire Community Services NHS Trust
Team Administrator
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Beds & Luton Children & Young People (CYP) Service Team Administrator
Are you an experienced and motivated administrator, who enjoys being part of a friendly team?
Do you have excellent telephony and communication skills to deal with sometimes complex and difficult issues?
Are you looking for a new challenge?
Do you have the transferrable skills we are looking for and can bring a good work ethic and personality to our team?
Yes …. then we need to know more about you and would encourage you to apply.
We're looking for a dynamic and proactive Administrator to support our CYP Service for 37.5 hours per week (0900-1700hrs). We are based at The Poynt in Luton.
You'll be part of a friendly, professional and dedicated team providing comprehensive administrative support across the CYP Service.
The Role Includes
- Acting as the first point of contact for staff, families, carers and partner organisations.
- Prioritise a busy workload, using your own initiative, both independently and as part of the team.
- Handling confidential and sensitive information.
- Procurement of clinical equipment and stock.
- Accessing and updating SystmOne electronic patient records.
If you're competent and confident in your IT Skills (Microsoft Word/Excel/Outlook) and are organised, proactive and committed to delivering an excellent service, we'd love you to apply.
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Should we receive a high number of applications we reserve the right to close this vacancy at any point after 24th July 2026.
Key Responsibilities
- Develop a thorough understanding of the service and processes.
- Efficiently use SystemOne and other databases to record and track the patient's treatment pathway.
- Efficiently use appropriate systems to collect, collate and report data and information in an accurate format (e.g. Microsoft Excel, Word, PowerPoint).
- Respond to all colleagues in a positive, professional and helpful manner, building good working relationships.
- Communicate effectively with a wide range of people including colleagues and members of the public, ensuring a professional approach is presented at all times.
- Demonstrate the ability to remain focussed on service delivery whilst dealing with an unpredictable, diverse and challenging workload.
- Use your own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.
- Adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.
- Carry out general administrative tasks for the department to agreed standards and timescales.
- Demonstrate personal resilience to handle sensitive telephone calls and process sensitive information in a controlled and professional manner.
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Qualifications, Training & Experience
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Contact Information
For further details / informal visits contact:
- Name: Laura Bolino
- Job title: Business Support Manager
- Email address: laura.bolino@nhs.net
- Telephone number: 07966 180554
Yvonne Penfold
- Job title: Business & Performance Manager
- Email address: yvonne.penfold@nhs.net
- Telephone number: 07910184650
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