Central and North West London NHS Foundation Trust
Team Administrator
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Job Overview
An exciting opportunity has arisen for one team administrator to join the Bentley House Community Health Hub, with a particular focus on supporting the new Assertive Outreach Team.
We are looking for an enthusiastic and organised administrator to support this team to deliver a patient-focused service.
You will need to be a motivated and flexible team player with excellent communication skills. Previous work experience in mental health would be desirable.
Main duties of the job
The successful post holder will support the newly developed Assertive Outreach Team.
The duties include:
- Management of referrals and waiting lists on the electronic patient record SystmOne
- Processing letters, telephone calls
- Minute taking at meetings
The post holder will be part of a wider admin team including referral coordinators, receptionist and medical secretaries, who work as a team to provide nominal cover for general admin tasks when required.
Working for our organisation
Bentley House is proud to serve a diverse community in Harrow. The admin team are expanding a short walk from Harrow & Wealdstone station, with good transport links.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
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As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Detailed Job Description And Main Responsibilities
Please see attached Job Description and Person Specification for further details.
Duties of the Team Administrator include but are not limited to:
- Sending letters and forms to service users, carers and GP’s
- Receiving and making telephone calls
- Managing spreadsheets (including KPI’s)
- Supporting with SystmOne recording, uploading of documents, opening and closing of referrals
- Managing room bookings for the team
- Attendance and minute taking for MDT's and other meetings
- Provide cover for general admin/reception as/when required
- Ordering of equipment
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Person specification
Experience
Essential criteria
- Experience dealing with members of the public both face to face and on the phone.
- Experience of working in multidisciplinary mental health team
Desirable criteria
- Experience in the use of spreadsheets for clinical and statistical purposes.
- Experience in the training and support of clinical staff in office systems.
- Work experience in admin
Skills and Knowledge
Essential criteria
- A comprehensive working knowledge of the use of Microsoft Office software – Word, Excel and PowerPoint.
- Able to communicate well in English, verbally and written
- Awareness and some knowledge of Health and Safety Regulations.
- Fast accurate audio and copy typing skills.
- Ability to treat service users with respect and dignity at all times, with cultural sensitivity.
- Able to build constructive relationships with warmth and empathy, using good communication skills.
Desirable criteria
- Experience in using SystemOne
- Knowledge of mental health and medical terminology and familiarity with the use of medical reference and related software packages.
- Knowledge and experience in the maintenance of clinical database packages
- European Computer Driving Licence
Education and Qualification
Essential criteria
- GCSE level Maths and English
Desirable criteria
- Knowledge of Psychiatric terminology
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