The post holder will work independently, prioritizing workloads and supporting the wider multidisciplinary team, while ensuring compliance with Trust policies, information governance, confidentiality, and professional standards.

Working for our Organisation

At CNWL, we are committed to providing compassionate, person-centred care and creating a supportive environment for both our patients and staff. The Brent Memory Service is a friendly, welcoming, and hardworking multidisciplinary team that values kindness, collaboration, and respect.

We understand the importance of teamwork and supporting one another, and we aim to create a positive working environment where everyone feels valued and included. Staff are encouraged to share ideas, contribute to service development, and access opportunities for learning and professional growth.

Working within the Memory Service offers the opportunity to make a meaningful difference to older adults and their families, supporting people experiencing memory and mental health difficulties with dignity, compassion, and care.

Detailed Job Description and Main Responsibilities

The post holder will provide comprehensive administrative and medical secretarial support to the Brent Memory Service, supporting the smooth day-to-day running of the team. Duties will include:

• Producing accurate clinical correspondence and reports
• Managing appointments and diaries
• Maintaining electronic patient records
• Coordinating meetings and training events

The role involves regular communication with patients, carers, clinicians, GPs, and external agencies, providing a professional, sensitive, and confidential service at all times. The post holder will support data quality processes, maintain electronic systems including SystmOne, assist with audits and reporting, and ensure documentation is managed in line with Trust policies and information governance standards.

The post holder will also provide reception and telephone cover when required, organize outpatient appointments and investigations, and support the wider multidisciplinary team with general administrative duties. The role requires excellent organizational skills, attention to detail, the ability to prioritize workloads, and a flexible approach to supporting service needs and ongoing service improvement.

Person Specification

Education and Qualifications

Essential criteria

• GCSE or other equivalent qualification
• RSA Level 3, NVQ Level 3, or equivalent experience in a secretarial/administrative role

Skills and Knowledge

Essential criteria

• Experience of typing and producing accurate clinical correspondence.
• Knowledge and understanding of mental health or medical terminology.
• Fast and accurate typing (minimum 50WPM).
• Comprehensive working knowledge of Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Teams.
• Experience of using electronic patient record systems and other healthcare-related software.
• Demonstrates effective organizational skills across a range of administrative tasks, including diary management, filing, record

Desirable criteria

• Knowledge of electronic patient record systems (SystmOne) and administrative systems.

Experience

Essential criteria

• Relevant qualification or equivalent experience in a secretarial/administrative experience.
• Experience of providing receptionist duties and dealing with members of the public both face to face and on the phone.
• Experience of working in health or health-related environment.

Desirable criteria

• Knowledge of mental health services or community health pathways.
• Experience of working within multidisciplinary teams.

Note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK