Fresha
Team Lead (Engineering) - London
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Team Lead (Engineering) - London
Team Lead – Engineering at Fresha
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations through intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly:
- Facilitating appointment bookings
- Point-of-sale functionality
- Customer records management
- Marketing automation
- Loyalty programs
- Beauty products inventory management
- Team management
The consumer marketplace unlocks revenue potential for partner businesses by leveraging:
- The power of online bookings
- Automated marketing through mobile apps
- Advanced integrations with major tech brands, including Instagram, Facebook and Google
Role Overview
Given our exciting and progressive growth plans, we are looking for an exceptional hands-on Team Lead to join our global business.
Reporting directly to the Head of Engineering, and collaborating closely with the Product Manager and Staff Engineer, you will be accountable for:
- The technical vision, strategy, planning and coordination of engineering projects at Fresha
- Proactively managing technical risks
- Ensuring team performance (e.g. adherence to processes, reliability of estimates, proactive communication, well-architected code)
As a line manager, you will also be responsible for your team members’ growth and development.
This position offers an excellent opportunity for someone who: ✔ Thrives in a fast-paced and dynamic environment ✔ Enjoys working autonomously ✔ Relishes challenging problems ✔ Seeks to make a significant impact
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Work Arrangement
To foster a collaborative environment, Fresha employees work from our dog-friendly office four days per week, with flexibility to work remotely on one day. London office address: The Bower, 207-211, Old St, Tower, London EC1V 9NR
Key Responsibilities
Team Management & Support
- Set ambitious yet achievable goals for the engineering team while maintaining high technical standards
- Ensure the team has a clear understanding of responsibilities and expectations
- Mentor and provide technical guidance, leveraging deep expertise in system design and coding
- Facilitate continuous learning and improvement for your team
- Lead by example in following engineering best practices
- Make systemic trade-offs with respect to the entire business architecture
Priorities & Process
- Collaborate with the team to identify and address process inefficiencies, leveraging expertise in architectural and design decisions
- Ensure the timely delivery of projects, which directly impact Fresha’s success
- Actively contribute code, fix bugs, and resolve issues to drive team progress
- Develop a deep understanding of the architecture for major parts of the business
- Articulate scaling limits and reliability considerations clearly
Bonus Responsibilities
- Assist in interviewing, hiring, and training employees to ensure alignment with engineering quality standards
- Track and analyse performance metrics for the team and functional area
- Support the Head of Engineering in executing ad-hoc projects, anticipating technical issues and making strategic decisions
(This list is not exhaustive; additional responsibilities may be assigned as needed.)
What We’re Looking For
This is a highly technical and hands-on role requiring:
- Proven experience in system design, full-stack development, and architecture, with a track record of shipping large-scale systems across multiple programming languages
- Ability to identify and eliminate inefficiencies in workflows and technical processes
- Strength in breaking down complex problems into solvable components to deliver fast resolutions
- Expertise in designing scalable architectures capable of accommodating future needs
- Strong leadership by example—embodying qualities like:
- Ownership
- Quality focus
- Proactivity
- Continuous improvement
- Product mindset
- "Get shit done" attitude
- Culture of open feedback
Get help with your application
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At Fresha, we value passion and potential as much as specific experience. If you’re enthusiastic and eager to learn, we encourage you to apply—even if you don’t meet every requirement. We believe in supporting growth to help you excel.
Inclusive Workforce
At Fresha, we strive to create a supportive culture where every individual feels included and empowered to contribute fully to our vision.
Our Commitment to Equity & Diversity:
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other legally-protected characteristic.
If you have accessibility requirements to support your comfort during the interview process or while working with us, please let us know—we are committed to accommodating your needs.
We may use AI tools to assist in parts of the hiring process (e.g., reviewing applications, analysing resumes), but final decisions are made by humans.
Interview Process
The hiring process is structured as follows:
-
Screen Call
- Video call with Talent Team (~45-60 minutes)
-
1st Stage
- Technical Interview (in-person or video call, ~90 minutes)
-
2nd Stage
- Advanced Technical Discussion (in-person or video call, up to 2 hours)
-
Final Stage
- Meet with Head of Engineering & VP of Engineering (~60 minutes)
We aim to complete the entire process and provide feedback within 4 weeks.
Note: Every application is reviewed manually. While we strive to respond within 7 days, turnaround may occasionally be longer due to high volume.
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