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Team Lead
Position: Team Lead – Whole-Family Employability Programme
About the Role
Location: West Lothian (home-based with regular travel across communities) Salary: £29,077 + excellent benefits Hours: 35 hours per week (flexible) Status: Fixed term to April 2027 (subject to funding) Closing date: 19 July 2026
At The Wise Group, we believe lasting change happens when support is relational—connecting resources around people rather than expecting them to navigate complex systems alone. We work alongside public services, employers, and local organisations to create stronger pathways into employment, financial wellbeing, and healthier communities across Scotland.
We’re looking to shape a new whole-family employability programme in West Lothian, and we need a visionary Team Lead who can guide and grow a team to deliver this work effectively.
This is not just an operational role. You’ll lead, coach, and develop a team of Relational Mentors, working closely with the Community Partnerships & Pathways Executive to strengthen local collaborations and ensure families experience a coordinated system of support—not piecemeal services.
What You’ll Do
- Lead and grow a team: Foster a culture where colleagues flourish and families succeed, enabling innovation, reflection and continuous improvement.
- Support frontline delivery: Provide supervision, wellbeing support, reflective practice, and performance coaching to ensure consistently high-quality, trauma-informed services aligned with The Wise Group’s Relational Mentoring approach.
- Oversee participant journeys: Work with mentors to coordinate interventions, manage risks, and achieve long-term outcomes.
- Strengthen partnerships: Collaborate on employer relationships, referral pathways, and local service integration to transform customer journeys.
- Monitor and improve outcomes: Use data, feedback, and operational insights to drive quality, identify gaps, and maintain safeguarding, governance and compliance standards.
- Empower colleagues: Nurture a culture of continuous learning, accountability, and shared leadership potential.
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Define "Success" in a Role Like This
You won’t have to be the expert—you’ll be the leader who creates the conditions for others to succeed. Sample daily tasks might include:
- Supporting a mentor navigating a complex family situation.
- Reviewing team performance with reflective practice.
- Meeting with West Lothian Council to align services.
- Developing new progression opportunities for families.
- Ensuring a one-system approach replaces siloed support models.
Essentially, you’ll co-design how whole-family support is delivered in West Lothian while building a passionate, capable team.
What You’ll Bring
Who We Support
You thrive in roles where you energise teams and create positive impact. Specifically, we’re looking for:
- Authentic leadership: Someone who balances empathy with accountability, creating an environment where colleagues feel challenged, empowered, and supported.
- Diverse leadership experience: Ideally in employability, family support, social justice, or community development, where you’ve led frontline teams.
- How you foster talent: Proven success in performance management, wellbeing support, and professional development.
- Navigating complexity: Confidence in working with people facing multiple, interconnected challenges (e.g., housing insecurity, debt, child protection).
- Relationships that last: Exceptional partnership-building and influencing skills across organisations and sectors.
- Systems thinking: The ability to visualise whole systems and remove barriers preventing smooth customer journeys.
- Data-driven yet human-centred: Comfort using performance metrics, quality assurance, and operational insights—without losing sight of the people involved.
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Soft Skills & Mindset
- Combines digital savviness (e.g., Microsoft 365, CRM systems) with systems-level problem-solving.
- A collaborative leader who works across organisational boundaries, emphasising mutual trust over hierarchies.
- Local knowledge (a desirable but not mandatory plus—familiarity with West Lothian communities an asset).
Essential Requirements
- Valid/zlicensed driving + access to a vehicle for commuter travel.
- Flexible availability for community and partner locations, often variable.
- Home broadband for hybrid work.
- PVG Scheme membership capability: We’ll apply for this with the successful candidate.
Why Join Us?
This is your chance to help reshape how West Lothian’s public services work together. You won’t just run a program—you’ll be part of a values-led movement creating connected, enabling pathways for people overcoming poverty.
Here’s what sets us apart:
- You’ll shape a new service model, posing better questions for today’s challenges.
- Rather than managing isolated programs, you’ll strengthen a network of partners, employers and families.
- The work is immeasurably rewarding—because when families thrive, communities transform.
- Together, we move from siloed solutions towards a place-based, whole-family approach.
View the full role profile for more details. But rest assured—this isn’t just a job; it’s a chance to live our ethos:
“Great public services are built by great people.” We believe you’re one of them.
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