Fresha
Team Lead - Platform Engineering (London)
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Team Lead - Platform Engineering (London)
Platform Engineering Team Lead – AI-Powered OS for Beauty, Wellness & Self-Care
Fresha (AI-Powered OS for Beauty, Wellness & Self-Care)
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About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness, and self-care industry. It connects and powers businesses ranging from salons and barbers to spas, medspas, fitness studios, and health practices.
- Trusted by millions of consumers and businesses worldwide, serving:
- 140,000+ businesses
- 450,000+ stylists and professionals
- Processing over 1 billion appointments to date
- Headquartered in London, UK, with 15 global offices across North America, EMEA, and APAC
Core Offerings:
- Consumer-facing marketplace: Allows users to discover, book, and pay for appointments with local businesses.
- All-in-one business platform for professionals:
- Appointment booking
- Point-of-sale (POS)
- Customer records management
- Marketing automation
- Loyalty programs
- Beauty product inventory
- Team management
- Revenue-generating ecosystem for businesses through:
- Online booking integrations
- Automated marketing (via mobile apps + integrations with Instagram, Facebook, Google)
Role Overview
Fresha is in its next phase of global growth, and the Platform team is critical to ensuring this expansion is fast, secure, and scalable.
As the Platform Engineering Team Lead, your responsibilities will include:
- Driving team performance to ensure predictable delivery, clear communication, and high operational standards.
- Leveraging AI and automation to transform platform engineering—reducing toil, improving reliability, and accelerating engineering decisions.
- Supporting scalability by:
- Ensuring infrastructure readiness for multi-region deployments.
- Aligning platform strategy with business growth objectives.
- Applying AI-driven solutions where they provide operational leverage.
- Prioritising customer impact, even when working on internal platform improvements (tangible benefits will always enhance Fresha’s customer experience).
Our Tech Stack
| Category | Technologies |
|---|---|
| Containerisation | Docker |
| Cloud (AWS) | EKS (Kubernetes), RDS (PostgreSQL), S3, CloudFront |
| Messaging | Kafka / AutoMQ (asynchronous) |
| Backend | Elixir & Ruby (core services), gRPC (inter-service communication) |
| APIs | GraphQL (ingress) |
| Frontend | Next.js + TypeScript |
| Storage | PostgreSQL (RDS), Redis (key/value), S3 |
| CI/CD | GitHub Actions (primary), Jenkins & Argo Workflows (legacy) |
| Tools | Python, GoLang (Platform tools), Terraform (Infrastructure as Code) |
| Observability | Datadog, Sentry, (Grafana, ELK mentioned in skills) |
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Key Responsibilities
1. Platform & Infrastructure Readiness
- Apply AI-assisted techniques to reduce operational toil while improving reliability and enabling smart engineering decisions.
- Align platform strategy with business goals, ensuring technology supports scalability and growth.
- Design and evolve infrastructure architecture for multi-region resilience.
2. Observability & Operational Excellence
- Implement AI-enhanced detection, triage, and automation to:
- Strengthen signal quality in monitoring.
- Reduce manual intervention in incident response.
- Expand monitoring, alerting, and observability across all services to:
- Track metrics, logs, and traces.
- Make operational data accessible and actionable (tools: Datadog, Grafana, ELK, Sentry).
- Ensure DevOps and SRE best practices are upheld.
3. Ownership, Delivery & Cross-Team Leadership
- Drive cross-functional initiatives involving:
- Engineering teams
- Security (SecOps/SRE)
- Product (to ensure technical alignment)
- Own platform reliability and performance, ensuring:
- Deliver high-quality, predictable outcomes.
- Scalibrations optimise scalability and resilience.
- Scope, prioritise, and execute platform initiatives with:
- Actionable KPIs.
- Clear accountability.
4. People Leadership & Talent Growth
- Set ambitious yet achievable goals without compromising:
- Technical standards.
- Team morale.
- Ensure engineers are:
- Clear on expectations.
- Empowered for decision-making.
- Drive career growth through:
- Words of feedback & mentoring.
- Knowledge-sharing (e.g., retrospectives).
- Developing documentation (best practices, procedures).
- Lead team onboarding & health mechanisms:
- Health checks.
- Strategy alignment.
What You Bring to the Role
Must-Haves
✅ Proven engineering leadership with experience scaling platform, infrastructure, or reliability teams. ✅ Hands-on automation/AI experience:
- Reducing operational toil via AI/automation.
- Best practices in incident triage and automated problem detection.
- Familiarity with generative AI tools (e.g., Claude). ✅ Strong technical foundation:
- Cloud environments (especially AWS EKS, RDS, S3, CloudFront).
- Distributed systems (load balancing, scaling strategies).
- Linux/networking fundamentals (TCP/IP, DNS, firewalls, VPNs). ✅ CI/CD & DevOps expertise:
- Python/Go/Bash for automation and CI/CD pipelines.
- Infrastructure as Code (Terraform) for repeatable deployments.
- Defence-in-depth security practices. ✅ Observability mastery:
- Tools: Datadog, Sentry, Grafana, ELK, OpsGenie
- Metrics, logs, traces: designing and scaling systems with clarity. ✅ Problem-solving & simplification mindset:
- Breaking down complex systems for scalable solutions. ✅ Adaptability & accountability:
- Thrives in high-growth, fast-paced environments.
- Handles high ambiguity with strong execution focus.
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Nice-to-Haves
🔹 Familiarity with GCP or Azure alternatives to AWS. 🔹 Experience in AI/ML tooling for platform operations. 🔹 Prior beauty/wellness tech or B2B SaaS industry exposure.
Why You’ll Love Fresha
🌍 Global impact: Powering 1+ billion consumer bookings annually. 🚀 AI-driven scale: Shaping how platforms are built and operated. 🤝 Inclusive culture: Celebrates diversity, growth, and collaboration. 💬 Your voice matters: Everyone contributes to Fresha’s shared vision.
Interview Process
| Stage | Details |
|---|---|
| Screen Stage | Video call with Talent Team (45–60 mins) |
| 1st Stage | Technical video/in-person interview with your prospective team (90 mins). |
| 2nd Stage | Technical video/in-person interview with the team (up to 1.5 hours). |
| Final Stage | Virtual interview with VP of Engineering & CTO (60 mins). |
⏳ Timeline: Full process + feedback delivery within 4 weeks.
✨ Note: Applications are reviewed manually ( duet to high volume, responses may take up to 7 days).
Inclusive Workforce Commitment
At Fresha, we prioritise diversity and inclusion: 📌 Fair consideration: Every applicant—regardless of background—receives equal assessment. 📌 Protect characteristics: Non-discrimination policy covers race, sex, age, disability, etc. 📌 Accessibility: If you require accommodations for interviews or beyond, please notify us.
"Data protection note: AI tools may assist in initial resume analysis; final decisions are human-driven."
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