Pavilion Recruitment Solutions
Team Leader
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Team Leader
Chelmsford, Essex/ Hybrid
Salary - £50,000
You will be managing a high-performing, successful team of 7 in a fast-paced and collaborative environment.
This is an excellent opportunity for someone who thrives in a dynamic environment, enjoys building strong client relationships, and is looking to develop their leadership skills while working alongside an experienced team and market leaders within the Social Housing market.
We’re looking for someone who brings:
- Proven experience as an Account Manager, ideally handling Mid-Corporate and Large Risk clients
- Strong leadership or mentoring experience, with a passion for supporting team development
- Excellent client service skills, with the ability to build and maintain long-term relationships
- Strong negotiation, broking, and market awareness skills
- A proactive, organised approach with strong attention to detail
- A solid understanding of FCA regulations and compliance requirements
Responsibilities:
- Lead and inspire a team of up to 7 Account Managers, driving performance through regular 1:1s, coaching, and development conversations
- Manage your own portfolio of clients, delivering a high-quality, proactive service across new business, renewals, and mid-term adjustments
- Champion excellence in client servicing, ensuring all documentation is accurate, timely, and aligned with best practice and regulatory standards
- Take ownership of the renewal process, negotiating with insurers and exploring the market to secure the best outcomes for your clients
- Act as a trusted escalation point, confidently managing client and insurer queries and resolving issues efficiently
- Build strong insurer relationships, ensuring cover is placed effectively and documentation is completed promptly
- Support financial outcomes, managing account queries and working closely with credit control where required
- Promote a culture of accountability and continuous improvement, helping the team to deliver consistently excellent results for clients
- Drive compliance and quality, ensuring all activity meets FCA requirements and supports strong audit outcomes
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Strong commercial insurance knowledge is essential, with a solid understanding of client servicing and market practices
- Experience in coaching, mentoring, or developing colleagues, with a passion for supporting team success
- Either holding or working towards CII qualifications (Cert CII / Dip CII), demonstrating commitment to professional development
- Proven experience working within a regulated environment, delivering against targets, KPIs, and service level agreements (SLAs)
- Excellent relationship-building skills, with the ability to deliver outstanding client service and communicate effectively at all levels
- Highly organised and process-driven, with the ability to plan, prioritise, and manage deadlines effectively
- Strong attention to detail and accuracy, with the confidence to use initiative and support others when needed
- Ideally, proficient in Acturis, with the ability to navigate systems efficiently
- Must have the right to work in the UK
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills