Norfolk and Waveney Mind
Team Leader
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REF: NWM/701
Post 1
We have two Team Leader positions available:
Hours: Part Time - 20 hours per week
Week 1 & Week 2:
- Monday: 10AM - 6PM
- Tuesday: 10AM - 6PM
- Wednesday: 10AM - 3PM
Post 2
Hours: Part Time - 23 hours per week
Week 1 & Week 2:
- Wednesday: 2PM – 6PM
- Thursday: 10:30AM – 6PM
- Friday: 10:30AM – 6PM
- Saturday: 9:30AM – 2:30PM
Starting Salary: £26,818 per annum rising to £28,392 per annum after 6 month probation. Salary quoted is for full time hours - salary will be pro rata for part time hours
Location: The role will be based locally in Great Yarmouth or Gorleston. Further details about the exact location will be shared during the recruitment process.
We are excited to invite applications for the role of Team Leader role. This is a fantastic opportunity for an experienced team leader with a passion for mental health support to take on a key role in the development and operation of our daytime recovery service.
As the Team Leader, you will play a vital part in ensuring the smooth day-to-day functioning of the hub, providing direct leadership to a dedicated team and contributing to the recovery journeys of individuals experiencing mental health crises. This role involves working within a supportive, trauma-informed environment, ensuring that individuals in distress receive the care, compassion, and tools they need to regain control of their mental health.
Key Responsibilities
- Lead and Support the Team: Ensure the team is well-supported, clear in its values, and responsive to service users’ needs. Provide regular supervision, guidance, and support to Recovery Workers and Volunteers.
- Crisis Support: Provide immediate support to individuals experiencing a mental health crisis, guiding them through crisis management and safety planning.
- Recovery-Focused Care: Deliver trauma-informed and recovery-focused workshops, sessions, and one-on-one support. Ensure individuals receive therapeutic interventions such as cognitive behavioural tools, mindfulness practices, and emotional regulation techniques.
- Community Resource: Help position the Hub as a community resource, providing education on mental health and offering a safe, welcoming environment for those in need.
- Operational Oversight: Ensure the smooth running of the Hub on a daily basis, maintaining high service standards, evaluating impact, and managing risks. Provide regular operational statistics and service feedback to the Service Manager.
- Collaboration: Liaise with external agencies, GPs, and community teams, establishing referral pathways and building positive relationships with stakeholders to enhance support for service users.
- Leadership in Group Work: Lead group work programmes focused on addressing mental health, substance abuse, poverty, housing issues, and other challenges faced by individuals.
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Skills & Experience Required
- Proven team leader experience, ideally within mental health or recovery services.
- Strong understanding of crisis intervention and recovery-based approaches.
- Experience in managing and supporting teams, including volunteers and support workers.
- Ability to work collaboratively with external agencies and internal teams.
- Strong communication, organisational, and decision-making skills.
- Familiarity with using clinical systems (e.g. IAPTUS).
- A commitment to delivering high-quality, psychologically informed care that empowers individuals to lead their own recovery journey.
Please refer to the job description for more information: JD Team Leader – REST Hub.pdf
Please note: The link to the job description (JD) may not work for all users due to system access restrictions. If you experience any issues accessing the JD, please contact the HR: HelpdeskHR@norfolkandwaveneymind.org.uk
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Closing date: This vacancy may close without prior notice once a sufficient number of applications have been received. Therefore, if you are interested, please submit your application as early as possible.
Individual Interview Dates will be confirmed for interviews
Recruitment Guidance for Candidates.pdf
How To Apply
Candidates are required to complete an application form, the link to the application form can be found here Norfolk and Waveney Mind - Application Form.docx once you have downloaded and completed the application form you will be required to upload your application form via the “Apply for this job”. If you need to contact us please contact the HR Department on 0300 330 5488.
Norfolk and Waveney Minds Equity Statement
We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.
Safeguarding Statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
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