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Team Leader
Company Description
Here at Greyfriars, we are looking to add a Team Leader to our brilliant group of staff. We are a 20-bedroom hotel in the heart of St Andrews, with a busy bar and restaurant at the centre of the business.
We are seeking someone dynamic to join the front-of-house team as a leader, ensuring shifts run seamlessly in the absence of the General Manager and Assistant Managers. Full training will be provided, and if you’re looking for a change and want to join a place brimming with energy, Greyfriars is the place for you. Busy with tourists, students, and locals, we’re genuinely a fantastic place to work.
Job Description
As a Team Leader, you’ll lead by example, ensuring the team has everything they need for a smooth shift. Your role includes:
- Ensuring the team maintains high standards and delivers exceptional customer experiences.
- Deputising for the management team and resolving issues when they arise.
- Coordinating the team during peak hours, maintaining operational efficiency.
- Overseeing compliance—ensuring the bar remains safe, legal, and clean, addressing issues swiftly.
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Key Responsibilities
- Deliver outstanding customer service, making every visit memorable.
- Support the bar team to achieve operational excellence, every detail matters.
- Act as a positive role model for service standards and teamwork.
- Adapting quickly to busy environments and managing crisiIs effectively.
- Representing the company through a can-do attitude and dedication to teamwork.
What You’ll Bring
- Sharp attention to detail—ensuring accuracy in every task.
- Commitment to empowering a high-performing team.
- Strong problem-solving skills to navigate challenges under pressure.
- A warm, welcoming attitude—key to engaging guests.
Additional Information & Benefits
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Career Development
- Competitive salary + pension contribution.
- Opportunities to advance across Greyfriars/Green King’s brands, backed by our industry-leading apprenticeship programs.
- Training and development at every career stage.
Rewards for You & Yours
- Employee discounts:
- 33% off for you (and 15% for your loved ones) on Greyfriars dining and drinks.
- 50% off stays and 25% for guests at Greene King Inns & Hotels.
- Support packages:
- Free employee assistance program (mental health, wellness, financial, & legal support).
- Extended maternity/paternity policies.
- Recognition as a Menopause Friendly Employer.
Extra Perks
- £1,500 referral bonus—refer friends for open opportunities.
- Early wage access (Wagestream).
- Retail discounts (up to 30% off at Superdrug, mobile deals with Three, and more).
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