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Team Leader (Front of House) – John Lewis, Stratford (Westfield)
Company Description
We are seeking a dynamic, hardworking Team Leader to join the team at John Lewis, Stratford (Westfield), where you will lead and support the front of house team on a daily basis.
About the Role
As the Team Leader, you will receive the following industry-leading benefits:
- Meal on shift
- Endless tea and coffee provided during shifts
- Enrolment into John Lewis Partnership (WSH) pension scheme
- 28 days' annual leave, including Public Holidays
- Enhanced maternity, paternity and family-friendly leave (proportionate to length of service)
- Access to staff discounts and a company communication portal
- Employee Assistance Programme and support from qualified Mental Health First Aiders
- Uniform provided
- Cycle to Work scheme
- Opportunities for career development within an exciting organisation
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Working Details
- Hours: 30 hours per week, working any 5 days in a 7-day period
- Hourly Rate: £15.50 per hour
- Employment Type: Permanent (Perm.)
Key Responsibilities
- Ensure the customer experience is maintained to the highest standards.
- Maintain strict compliance with food safety, health and safety protocols.
- Take ownership of a specific area within the front of house, with the flexibility to rotate roles.
- Assist with and lead all front-of-house duties.
- Conduct team briefings and provide clear answers to staff inquiries.
- Support the development and growth of the front-of-house team.
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Requirements
Candidates should demonstrate:
- A positive, proactive "can-do" attitude.
- Excellent communication skills (verbal and written).
- Ability to work under pressure and meet business objectives.
- Reliability and strong ability to work collaboratively.
- Self-motivation and initiative.
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