University Hospital Southampton NHS FT
Team Leader
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Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
An exciting opportunity has arisen for a Team Leader post for our Central Clinic Room Booking Team within the Outpatient Administration Centre based at Southampton General Hospital.
The role will require you to be responsible for overseeing a small team of administrators who are responsible for clinic room booking and the management of waiting lists and to enhance our efficiencies of slot management.
This role requires a leader to drive forward processes and procedures alongside the OAC service improvement team. This requires a new system and working alongside all care groups to maximise capacity and clinical space.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
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At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed Job Description And Main Responsibilities
- Lead and manage a team of administrators, including recruitment, performance management, attendance, training, and annual appraisals.
- Oversee and coordinate all administrative operations, including duty rosters, patient-pathway processes, workload allocation, data accuracy, and compliance with policies and SOPs.
- Ensure high-quality, patient-focused service delivery, including meeting national targets, resolving enquiries, managing confidential information, and escalating delays or issues impacting patient care.
- Maintain governance, reporting, and communication standards, including preparing documentation, taking minutes, analysing data, producing reports, and liaising with managers over complaints or service issues.
- Manage resources and departmental support functions, such as authorising timesheets and orders and ensuring staff uphold customer service expectations.
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Person specification
Qualifications, Knowledge And Experience
Essential criteria
- NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
- Educated to GCSE (or equivalent) standard, with a pass in English and Maths
- Experience of administration in a customer-focused environment
- Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
- Ability to compose correspondence from fragmented instructions
- Experience in delivering training sessions
Desirable criteria
- Previous experience of working in an acute hospital setting
- Competent in the use of ESR and Healthroster
- Supervisory or office management experience
Trust Values
Essential criteria
- Patients First
- Working Together
- Always Improving
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