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Team Leader
**Team Leader |
Team Leader**
Leading by example and ensuring the smooth operation of the shift is integral to this role. You’ll focus on maintaining high standards, customer satisfaction, and creating a supportive environment for your team.
About the Role
You’ll lead with confidence, ensuring the team has all the resources needed to deliver an exceptional experience every time. This role involves upholding high standards, resolving any issues that arise, and ensuring we surpass our customers’ expectations.
Company Description
Join Greene King pubs, where community and genuine connections drive everything we do. Our pubs are the beating heart of local areas, offering events, delicious food, and warm hospitality – all powered by a passionate team that loves their craft.
Our vision? To be the relied-upon space where friends gather, families reconnect, and everyone finds a friendly home. By proudly serving our favourite drinks and hearty meals, we celebrate the essence of what a local pub truly represents.
Key Responsibilities
As a Team Leader, you will:
- Deliver unforgettable customer experiences – ensuring every visitor leaves satisfied and looking forward to their next visit.
- Act as a key point of contact for management, stepping in to resolve any issues when leaders are unavailable.
- Organise and support the team during busy shifts, ensuring seamless operations.
- Maintain legal, safe, and hygienic standards across the pub and bar, addressing any issues promptly and professionally.
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Requirements | What You’ll Bring
To excel in this role, you should:
- Have a sharp eye for detail, ensuring each pint is poured perfectly and every task is executed with precision.
- Be a positive role model for the team, demonstrating exceptional customer service and forward-thinking leadership.
- Possess the ability to think quickly and adapt in high-pressure environments, solving problems on the spot.
- Maintain a proactive, can-do attitude and thrive as part of a cohesive, motivated team.
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**Benefits |
Rewarding Your Hard Work & Commitment**
At Greene King, we prioritise the happiness and development of our team. You’ll enjoy:
- A competitive salary and pension contribution
- Career development through training and professional growth opportunities at every level.
- Exclusive 33% discount for you and 15% for loved ones on all of our brands – treat yourself to great food and drink.
- 50% employee discount (25% for loved ones) at our Greene King Inns and hotels – perfect for affordable weekend getaways!
- Free Employee Assistance Programme – mental health, well-being, financial, and legal support – because you matter!
- Wagestream – instant access to part of your wage when you need it.
- Retail discounts, including up to 30% off Superdrug and exclusive perks at Three Mobile.
- Refer-a-friend scheme – earn up to £1,500 for each successful referral!
We’re more than a company – we’re a community, and we’re here to support you every step of the way.
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