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Team Leader
Team Leader – [Pub Department]
Location: Duke of Sussex (Chiswick) Ref: 05678
About the Role
Join Metro Pubs, where our individually styled pubs bring community and heart to the heart of city life. Our pubs are more than places to drink—here, people laugh with friends, bond with family, and enjoy the best of shared experiences: homemade food, authentic drinks, and an unparalleled atmosphere.
As a Team Leader, you’ll guide your team with confidence, ensuring seamless operation and outstanding customer care. You’ll be the glue that makes each shift run smoothly, maintaining our high standards while empowering your team to deliver unforgettable experiences—making every visit memorable.
Responsibilities
You will be tasked with:
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Delivering exceptional service
- Spearheading a heartfelt, memorable experience for every customer in our establishments.
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Management Agility
- Acting as a natural extension of senior management, stepping in seamlessly to resolve issues and oversee operations in their absence.
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Shift Mastery
- Leading, coordinating, and optimising team workflows in high-pressure environments to ensure flawless execution.
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Safety & Standards Compliance
- Maintaining stringent adherence to legal, health, and hygiene protocols (bar, food safety, staff/pub policies) and resolving issues swiftly and safely.
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Quality Control
- Ensuring unwavering attention to detail—think precision in every pint, the proper handling of orders, and perfect service execution.
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- Culture Leadership
- Exemplifying the core values of our pub culture: genuine inclusivity, hospitality, and teamwork.
Key Traits & Team-Makeup
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Servant-Leadership Style
- A hands-on mentor, you’ll inspire the team with passion and set an industry-leading service standard.
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Problem-Solving Skills
- Adapt and pivot effortlessly when unexpected challenges arise, keeping both guests and operations flowing smoothly.
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Optimism & Empathy
- Your infectious positivity and genuine warmth will help staff feel supported while ensuring everyone receives a fulfilling experience.
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Self-Aware & Cooperative
- Thriving in collaborative team scenarios, you’ll be both indispensable and approachable throughout your role.
Why Join Us?
We’re uncompromising about celebrating every team member’s contributions. Here’s how we recognise dedication and hard work—with rewards encompassing all aspects of life and career growth:
Career & Development Support
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Competitive Salary & Pension Transferring your dedication into a stable and robust compensation package in tandem with a pension scheme.
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Apprenticeship & Upskilling Paving the way for long-term career advancement through world-class training—auviously named one of the industry's top apprenticeship providers. Build expertise as you earn.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
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Industry Discounts
- 33% off for you and 15% for your loved ones on Metro Pubs foods, beers, and spirits.
- 50% off for you and 25% for your family on Greene King Inns and hotels, unlocking weekend getaways without the financial strain.
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Mental Health & Well-being
- Access a free Employee Assistance Programme covering mental health, financial guidance, and legal support—because your well-being is non-negotiable.
Flexibility & Recognition
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Family-Friendly Policies Enjoy enhanced maternity and paternity leave, inclusive of state benefits and compassionate extensions for private health as we remain a Menopause Friendly Employer.
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Earning Potential Refer a friend to Metro Pubs or one of our brands and earn up to £1,500 when they are successfully onboarded—making team-building influential too.
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Financial Flexibility Wagestream access: Unlock your next pay cheque before you’d normally receive it, helping manage unexpected expenses smoothly.
Exclusive Perks
- Retail & Day-to-Day Savings
- Up to 30% off pharmacies and beauty essentials at Superdrug.
- Discounts with Three Mobile, and enticing offers across our supported retail partners.
[Apply Now]—step into a team where your role isn’t just recognised—it’s celebrated. Join Metro Pubs, where every pint, every smile, and every responsibility works for you too.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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