Citizens Advice
Team Leader (Advice Supervisor)
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North & West Kent Citizens Advice and Kent Law Centre (CAKLC) is looking for an enthusiastic and experienced adviser to join our growing organisation as a Team Leader (Advice Supervisor).
This is an exciting opportunity to lead and develop a team delivering life-changing advice to local people across North & West Kent.
About Us
CAKLC is an independent charity affiliated with both the Citizens Advice network and the Law Centre Network. We provide free, high-quality advice and legal support to more than 19,000 people each year across North and West Kent, helping people overcome challenges relating to debt, benefits, housing, employment, immigration and more.
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As demand for our services continues to grow, we are investing in our people and developing innovative ways to reach those who need us most. This is an exciting time to join us and help shape the future of advice services in Kent.
The Role
As Team Leader, you will play a vital role in ensuring local people receive timely, accurate and client-centred advice. You will support, supervise and develop a team of Advisers, helping them build confidence, skills and knowledge while maintaining excellent standards of advice quality.
You Will
- Lead and support a team of paid staff and volunteers.
- Supervise advice sessions and provide guidance on complex cases.
- Monitor and improve the quality of advice through case checking and feedback.
- Support project delivery and achievement of service targets.
- Help identify and manage safeguarding, data protection and service quality issues.
- Contribute to service improvement and organisational development.
- Foster a positive, supportive and collaborative team culture.
About You
We're looking for someone who:
- Has substantial experience delivering high-quality advice services.
- Has strong knowledge of advice work and good professional judgement.
- Enjoys supporting and developing others.
- Can motivate teams and create a positive working environment.
- Has excellent communication and organisational skills.
- Is committed to access to justice and supporting vulnerable people.
- Thrives in a fast-paced environment and can manage competing priorities.
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Whether you're already supervising advisers or you're an experienced adviser ready to take the next step in your career, we'd love to hear from you.
Why Join Us?
At CAKLC, You'll Be Part Of a Supportive And Ambitious Organisation That Values Collaboration, Innovation And Social Justice. You'll Have The Opportunity To
- Develop your leadership and supervision skills.
- Make a real difference to the lives of people across Kent.
- Work alongside dedicated and passionate colleagues.
- Contribute to the future development of one of Kent's leading advice charities.
- Access ongoing training and professional development opportunities.
If you're passionate about delivering excellent advice and supporting others to achieve their potential, we'd love to hear from you.
Join us and help ensure local people have access to the advice and support they need to move forward with confidence.
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