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Team Leader
Team Leader – Greene King Pubs
As a Team Leader, you’ll lead by example, ensuring the team has everything they need to deliver a seamless shift with professionalism. Your role involves maintaining high service standards and guaranteeing that every customer leaves satisfied with their experience.
About the Role
You’ll act as a key liaison between management and staff, deputising when needed, resolving operational challenges, and overseeing team coordination during peak times. The perfect Team Leader delivers exceptional service, ensures regulatory compliance (e.g., bar health, safety, and licensing), and fosters a lively, inclusive working environment in the heart of our community.
Your Responsibilities
At Greene King, we want our Team Leaders to embody the spirit of our pubs—approachable, proactive, and customer-focused. Your duties include:
- Providing a warm, memorable experience for every guest to encourage return visits and build loyalty.
- Deputising for management—looking after operations when leaders are unavailable, ensuring smooth shifts.
- Coordinating and organising teams to match demand, needed both under pressure and quiet periods.
- Maintaining bar standards—compliance with food hygiene, legal requirements, and general cleanliness, addressing issues swiftly.
- Driving performance by setting and reinforcing high standards while upskilling staff.
- Being an ambassador for our brand in person, online, and through team spirit.
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About Greene King
Join a company that has long been a pillar of local communities across the UK, offering more than just drinks—a space of belonging. Our pubs exist to cater, celebrate, and connect, hosting everything from live music and family days to social events and relaxed catch-ups with drinks and food.
Rewards & Benefits
We recognise the hard work of our teams and provide generous benefits to support your professional and personal life:
- Competitive pay and 5% pension contribution
- Career development opportunities through apprenticeships, training programs, and cross-brand promotion
- Discounts for you and loved ones
- 33% off food and drink across Greene King pubs
- 50% discount across our Greene King Inns and hotels
- Employee Assistance Program (EAP)—mental health and well-being support, financial guidance, and legal advice
- Enhanced family-friendly policies, including paternity and maternity leave
- Well-being initiatives—including Menopause Friendly Employer status and flexible support
- Referral scheme—earn up to £1,500 if you successfully introduce a friend who joins our team
- Wagestream—access wages early when needed, without penalty
- Relaxation and retail discounts: 30% off at Superdrug, exclusive offers with Three Mobile, and more
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Qualifications & Skills
To succeed in this Team Leader role, you’ll need:
Core Responsibilities
✔ Exceptional customer-focused service, leaving lasting positive impressions ✔ Ability to deputise effectively for managers when operating hours are long ✔ Strong organisation and team management skills during high-pressure shifts ✔ Compliance expertise—handling licensing, health, safety, and legal standard enforcement ✔ Professional approach to customer conflict resolution
What We’re Looking For
🔹 A meticulous eye for detail—foaming pints of quality, maintaining standards 🔹 Being a role model—always setting an example of great service 🔹 Adaptability—problem-solving under unpredictable scenarios in fast-paced environments 🔹 A can-do attitude and natural team player, lifting and motivating those around you
Suited to those who thrive in a hands-on, engaging, people-centric environment, eager to grow along with us.
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