Bank of Ireland Group plc
Team Leader Customer Operations
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Huntingdon, Cambridgeshire, United Kingdom
Full time
Closing on: Jul 14 2026
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What is the opportunity?
This role gives you the chance to lead a specialist Customer Operations team supporting both Marshall Leasing and Northridge Finance. You will play a key role in how vehicles are returned, assessed and remarketed at the end of contract, balancing customer fairness with strong commercial outcomes. Working in a growing and customer centric business within a major banking group, you'll help shape a smooth, transparent experience for customers while protecting and maximising asset value.
In This Role, You Will
- Lead, coach and develop a team to deliver consistent, fair and customer centric end of contract outcomes
- Coordinate the efficient return of vehicles, balancing collection speed, cost and disposal strategy
- Review vehicle condition at end of contract in line with British Vehicle Rental and Leasing Association (BVRLA) standards, agreeing outcomes with customers and stakeholders
- Support vehicle remarketing activity through auctions, digital platforms and trusted partners to maximise value
- Use data, insight and reporting to monitor performance and continuously improve processes
What will make you stand out?
You bring proven people management experience and enjoy developing others to perform at their best. You communicate clearly and confidently with customers, colleagues and external partners, even when conversations are complex. You are comfortable working with data and systems, using insight to support decisions and improve outcomes.
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Experience with the following will help you stand out but is not required to apply for this role:
- Vehicle disposals, remarketing or logistics
- Financial services, leasing or asset finance
- Managing third party suppliers and service performance
- Knowledge of vehicle condition, values and industry best practice
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
More about the team
The Customer Operations team supports the full vehicle lifecycle across Marshall Leasing and Northridge Finance. The team manages logistics, end of contract processes and vehicle remarketing, working closely with customers and suppliers to deliver fair, efficient outcomes. Collaboration, ownership and continuous improvement sit at the heart of how the team works. This is an office based role located in Huntingdon, where colleagues work together closely to support learning, consistency and strong team connection.
Why work with us
The Bank of Ireland company culture prioritises work life balance, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy, and working parent and carer supports.
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Your health and wellbeing is important to us; we offer a substantial health insurance contribution, Employee Assistance Programme and financial wellbeing coaches. We also encourage and support colleagues to pursue educational and professional qualifications to grow and enhance your career.
Key Competencies
- Manage Risk - People Manager
- Customer Focused - People Manager
- Take Ownership - People Manager
- Better together - People Manager
- Be Decisive - People Manager
We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
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