Domestic & General
Team Leader - DG Outbound
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Team Leader – Customer Operations (Sales & Compliance) – Remote
Contract & Location
- Contract Type: Permanent
- Location: Remote
About the Role
Domestic & General’s purpose is to make the world a better place, one repair at a time, with a mission to keep customers’ lives running smoothly.
As a Team Leader, you will drive positive outcomes for colleagues, customers, and the company by developing, managing, and leading a high-performing team of customer-focused agents. You will be responsible for:
- Overall compliance
- Customer experience
- Sales outcomes
Team Leaders will be measured against a range of KPIs, including:
- Quality assurance
- Sales units & conversion rates
- OB handling time (reduction hours)
- IB average handling time
- Engagement scores
- Attrition and absence management
About You
To succeed in this role, you will demonstrate:
Leadership & Sales Experience
- Experience leading a sales team in a regulated environment
- Ability to drive results and consistently deliver against targets
- Strong track record in motivating, coaching, and developing teams
Stakeholder & Performance Management
- Build strong relationships while influencing at all levels
- Ability to analyse performance data and inform decisions for improvement
- Leadership through clear expectations, high standards, and continuous growth
Customer-Centric Mindset
- Proactive problem-solver with a solution-focused mindset
- Constructive challenger who uses insight and data to support ideas
- Compliance expert, ensuring regulatory adherence remains customer-focused
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Communication & Conflict Resolution
- Clear verbal and written communication skills
- Strong ability to handle difficult conversations and manage conflict
- Resilience and resilience-building in teams
- Ability to managelegal ambiguity effectively
Team & Business Collaboration
- Collaborates with colleagues and shares knowledge to drive business success
- Actively participates in innovation and change management
Key Responsibilities
Sales & Performance Leadership
- Proactively coach, mentor, and conduct 121s for team development
- Set SMART targets to drive continuous improvement
- Make it a high-performance culture with:
- Focus on first-call resolution
- Delivering excellent customer service for new and existing clients
- Maintaining high sales targets while keeping customer satisfaction results strong
Team Culture & Engagement
- Improve team engagement through initiatives, feedback, and effective communication
- Foster a customer-centric ethos across the team and wider department
- Encourage transparency and trust, acting on feedback to raise performance
Compliance & Customer Service
- Maintain strong compliance standards across regulations, procedures, and data protection
- Resolve high-risk customer queries, ensuring alignment with FCA principles
- Prioritise customer needs while balancing sales objectives
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Change & Innovation Management
- Act as a role model for our core values, encouraging others to adopt them
- Proactively embrace new opportunities, sharing insights across teams
- Inspire urgency while addressing obstacles and challenges confidently
KPI & Metrics Delivery
- Ensure the team meets departmental and company-wide targets
- Track and optimise performance in:
- Quality assurance
- Sales conversion
- Average handling time
- Absenteeism and retention
Why Work for Us?
In this transformational future, we prioritise you. Join us as part of our growth journey—contributing expertise and making an impact in:
- New markets & international expansion
Our role as a business ensures your growth as a professional, with opportunities like:
- Leadership development & Internal Mobility
- Networking & career advancement
Perks & Benefits
✔ Hybrid work flexibility – work-life balance ✔ Health Cash Plan – flexible health benefits ✔ Instant discounts – across select partners ✔ Salary Finance Loans & EV leasing – financial support for personal goals ✔ Long service awards – recognise and reward loyalty ✔ Domestic & General protection plan – offers a free plan and up to 50% discount on additional plans, including family & friend referral discounts
Our Culture
Versatile, dynamic, and future-focused, connecting with both tradition and innovation.
See where your expertise can grow. Apply now—your transformation starts here!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills